IT Resource Management Senior Analyst

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

Reporting to the Manager of IT Resource Planning, the Senior Analyst – IT Resource Management will be a key driver in the strategic planning and allocation of IT personnel. The successful candidate will be responsible for developing and maintaining robust resource forecasting models, analyzing utilization data to provide actionable insights to leadership, and managing the strategic assignment of professionals to various projects. This role requires close collaboration with Project Managers and Team Leads to resolve staffing conflicts and ensure project alignment, as well as building strong relationships with IT staff to understand their skills and career aspirations. The Senior Analyst will act as a subject matter expert, continuously improving resource management processes and tools to enhance efficiency and ensure business objectives are met. This role is based fully onsite out of our Mississauga, ON office location.

Benefits

• Health Insurance (includes Virtual Health, and HCSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term Disability
• Short-term Disability
• RRSP Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities

• Develop and maintain robust forecasting models for IT resource demand, considering project pipelines, skills availability, and business priorities.
• Strategically plan and manage the allocation of IT professionals to projects, ensuring alignment with project requirements, budgets, and timelines.
• Analyze resource utilization, project data, and skills information to identify trends, risks, and opportunities.
• Prepare and present insightful reports and dashboards for senior leadership.
• Collaborate closely with Project Managers, Team Leads, and other stakeholders to understand project requirements, resolve staffing conflicts, and facilitate clear communication.
• Build and maintain strong relationships with IT staff to understand their skills, career aspirations, and development goals, aiding in the allocation of meaningful and impactful work.
• Identify opportunities and provide recommendations to enhance resource management processes, tools, and policies to improve efficiency and effectiveness.
• Proactively manage resource contention and capacity constraints, proposing creative solutions to ensure project timelines and business objectives are met.
• Act as a Subject Matter Expert (SME) for resource management tools and best practices, promoting interdepartmental cooperation and knowledge sharing.
• Develop and maintain a comprehensive skills inventory and capacity plan for IT personnel to support effective and strategic allocation decisions.
• Facilitate workshops, seminars, and other learning activities to enhance employee skills and knowledge.

Qualifications

• Direct experience minimum of 3 years specifically in resource management, workforce planning, project coordination, or a related analytical role, within an IT or professional services environment.
• Strong analytical and quantitative skills, with a high proficiency in Microsoft Excel (e.g., pivot tables, complex formulas, modeling).
• Experience with Resource Management or Professional Services Automation (PSA) tools is highly desirable.
• Experience with data visualization tools like Power BI or Tableau is a strong asset.
• Excellent communication, negotiation, and influencing skills, with the ability to collaborate effectively with stakeholders at all levels, from technical staff to senior leadership.
• Exceptional problem-solving abilities and sound judgment, with a knack for identifying issues and developing pragmatic solutions.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced and dynamic environment.
• A proactive and adaptable mindset with the ability to work independently and drive initiatives forward.
• Bachelor’s degree in Business, Information Technology, Operations Management, Finance, or a related field.
• Relevant professional certifications are a strong plus.

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.