IT Operations Analyst IV

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

If you’re experienced in network operations, enjoy troubleshooting complex issues, and work well in fast-paced environments, this could be a strong fit.

• Provide Level 2 support for enterprise network infrastructure

• Monitor, investigate, and respond to network incidents and service alerts

• Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments

• Support incident management and service restoration activities

• Perform problem determination and root cause identification across multiple network technologies

• Work closely with internal teams, clients, and vendors to resolve technical issues

• Use enterprise monitoring and diagnostic tools to assess network performance and health

• Strong contribution to the ongoing stability and resilience of a 24/7 network operations environment

• Strong experience supporting enterprise network environments

• Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity

• Strong communication skills, both written and verbal

• Ability to stay organized, manage multiple priorities, and work effectively in a high-tempo environment

• A collaborative, self-motivated, and detail-oriented approach

You should have experience with several of the following:

• Cisco routers and switches

• Firewalls, Load balancers, and Aruba wireless technologies

• Switching and routing across:

  • Cisco Catalyst 2950, 2960, 2970, 3550, 3560X, 3750, 3850, and 6500 series

  • Cisco Nexus 2000, 5000, 7000, and 9000 series

  • SD-WAN, including Cisco/Viptela

  • Aruba Silver Peak, Aruba CX switches

Experience with any of the following would be considered an asset:

• Palo Alto Firewalls

• F5 Load Balancers

• Aruba or Cisco wireless solutions

• VMware NSX

• Virtualization

• Cloud computing

• Network security

• VMware

• AWS

Experience with one or more of the following tools is preferred:

• Tivoli ITNM

• PagerDuty

• SevOne

• Infoblox

• ExtraHop

• Technology degree, diploma, or equivalent work experience

• CCNP certification is required

• Minimum 3 years of Network Operations experience

• PCNSE is an asset

• Microsoft Azure certification is an asset

Shift schedule:
This role operates on a rotating 12-hour shift schedule in a 24/7 environment:

• 7:00 AM to 7:00 PM

• 7:00 PM to 7:00 AM

Candidates must be available to work both day and night shifts based on the team schedule.

The Operations Support Group (Network Operations) is a frontline service availability team responsible for supporting a mission-critical enterprise network environment. The team provides dual-site, 24/7 coverage and responds to network anomalies identified through a range of monitoring platforms and operational processes.

This is an opportunity to work in a high-impact network operations role supporting critical infrastructure in a fast-paced enterprise environment. You’ll join a team that values responsiveness, technical depth, collaboration, and operational excellence.

We are committed to creating an inclusive and accessible hiring process. Accommodation is available on request throughout the recruitment process

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):