The IT Manager will oversee global IT support and infrastructure, mentor the IT support team, drive initiatives for operational efficiency, and ensure compliance with security policies.
About Super.com
We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the role
We are seeking an IT Manager to lead Super.com’s Enterprise IT service team, overseeing global IT support, infrastructure, device management, and service delivery. This role blends hands-on technical leadership with strategic execution to scale systems, drive automation, and deliver an exceptional employee experience while maintaining a strong security posture. The ideal candidate is a people-first leader who thrives in fast-paced environments, balances operational excellence with innovation, and consistently drives measurable improvements in IT efficiency and reliability.
What you’ll be working on:
- Oversee the digital workplace environment, including device management, identity services, communication platforms, and cloud-based collaboration tools
- Manage and mentor the IT support team, including performance reviews, coaching, and professional development
- Establish and monitor key performance indicators (KPIs) for incident resolution, response times, and customer satisfaction
- Implement IT support policies, procedures, and best practices
- Manage vendor relationships and evaluate third-party service providers
- Drive continuous improvement initiatives to enhance service quality and operational efficiency
- Review and approve escalated technical issues requiring management intervention
- Ensure compliance with information security policies, data protection regulations, and industry standards
- Present regular reports on IT operations, project status, and strategic initiatives
What we’re looking for:
- 5–7+ years of progressive IT experience, including 2–3+ years in a leadership role
- A solution-focused mindset with excellent communication skills
- Proven ability to evaluate, recommend, and implement enterprise technology solutions aligned with business objectives
- Strong understanding of IT service management frameworks (ITIL, ITSM) and related best practices
- Bachelor’s degree in Information Technology, Computer Science, or a related field
At Super.com, we believe in supporting our team so they can thrive—both at work and in life.
-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
-Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.
-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.
Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting [email protected].
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Top Skills
Cloud-Based Collaboration Tools
It Service Management Frameworks (Itil
Itsm)
Super.com Toronto, Ontario, CAN Office
Toronto, ON, Canada
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