✨ About the Company
Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing.
We're profitable, we have a three-year revenue growth of over 200%, ranking us 97th in 2024 and 86th on The Globe and Mail’s Canada’s Top Growing Companies of 2025 list. In 2025 alone, our sales exceeded $65M CAD. We are proud to be Great Place to Work-Certified™ for three years in a row! Learn more about us at Makeship.com.
🧑💻 About the Role
During this exciting phase of our growth, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work impact the company and the community!
We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-ups!
🌟 What We Are Looking For
We are looking for an IT Lead located in or near Toronto who will establish and own our IT and security function, implementing the tools, standards, and processes that power a secure and productive workplace.
This role requires proximity to our Toronto office, with the ability to come in on an as-needed basis. This includes responsibilities such as securely storing and maintaining office equipment, handling physical hardware, and receiving and managing devices shipped to the office.
We’re seeking a hands-on, security-minded IT generalist ready to bring structure, clarity, and scalability to a growing organization. As our IT Lead, you’ll report to the VP Product & Technology and work closely with Business Operations, Internal Systems Engineering, Finance, and People Operations to ensure our workplace tools effectively support both day-to-day execution and long-term growth.
🚀 Your Key Responsibilities
- IT Operations & Support
- Provide day-to-day tech support for employees
- Manage onboarding and offboarding (devices, access, permissions)
- Govern identity and access management (SSO, MFA, groups)
- Oversee hardware provisioning and maintain device lifecycle and inventory
- Manage physical IT operations in Toronto, including securely storing equipment and handling hardware logistics as needed
- Create and maintain IT documentation and procedures
- Systems & Tooling
- Evaluate, implement, and manage internal tools and vendors
- Partner with Technical Systems Manager on system changes and rollouts
- Security & Risk Management
- Define and enforce security policies, standards, and best practices
- Lead security awareness and employee training
- Coordinate security incident response and investigations
- Act as the point of contact for security reviews or compliance needs
- Strategy & Planning
- Build and maintain the IT & security roadmap
- Prepare systems and processes for company growth
🧠 What You Bring
- 3+ years in an IT generalist role within a small or mid-sized organization
- Experience establishing or formalizing IT processes in a growing company
- Strong knowledge of identity and access management (SSO, MFA, role-based access controls)
- Experience administering and governing SaaS-based workplace tools
- Hands-on experience with device management and lifecycle oversight
- Demonstrated ability to evaluate and manage IT vendors and third-party tools
- Solid understanding of IT security fundamentals with experience developing and enforcing security policies and best practices
- Excellent project management skills with an ability to drive change across an organization
👀 Bonus
- Interest in the creator economy!
🎁 Benefits & Perks
- Work remotely anywhere in Toronto and/or access any of our hubs
- Health and dental benefits from day 1
- 4 weeks of paid vacation (including paid time off on your birthday)
- An additional 1 week of paid time off during the winter holidays
- Virtual & In-Person Social Events
- Annual Paid Volunteer Day Off
- 1:1 RRSP Matching Program Up to 3%
- $500 Pre-Tax Annual Health & Wellness Allowance
- $400 Pre-Tax Home Office Setup Allowance
- $65 Pre-Tax Monthly Phone Allowance
- Maternity and Parental Leave Top-Up Program
- Education Assistance Program
- Employee Referral Program
- Tenured Rewards Program
Salary Band: $100-110k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.
Vacancy Status: Existing vacancy
At Makeship, we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees, which makes us Makeship. As an equal-opportunity employer, we value and embrace everyone's opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward. If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.
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