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Onex

IT Help Desk - Systems Administrator, Toronto

Posted 2 Days Ago
Toronto, ON
Senior level
Toronto, ON
Senior level
The IT Help Desk - Systems Administrator at Onex serves as the first point of contact for IT queries, providing support and maintenance of IT hardware. Responsibilities include troubleshooting desktop issues, managing IT devices, conducting user training, and administering mailboxes and permissions. The role requires strong communication and analytical skills, with a focus on security and system integrity.
The summary above was generated by AI
ABOUT ONEX:

Onex is an investor and asset manager that invests capital on behalf of Onex shareholders and clients across the globe. Formed in 1984, we have a long track record of creating value for our clients and shareholders. Onex became a public company in 1987 and is listed on the Toronto Stock Exchange under the symbol ONEX.

Onex’ two primary businesses are Private Equity and Credit. In Private Equity, we raise funds from third-party investors and invest them, along with Onex’ own investing capital, through the funds of our private equity platforms: Onex Partners and ONCAP. Similarly, in Credit, we raise and invest capital across several private credit, liquid credit and public equity strategies. Our investors include a broad range of global clients, including public and private pension plans, sovereign wealth funds, insurance companies, family offices and high net worth individuals.

Onex has $48.7 billion in assets under management (“AUM”), of which $32.9 billion is fee-generating and$8.5 billion is Onex’ own investing capital. We generate value for our shareholders through two segments: Investing and Asset Management. Our Investing segment includes gains on our invested capital. Our Asset Management segment generates revenues from the recurring fees clients pay us to manage their capital and includes carried interest from our private equity and private credit funds.

The Opportunity:

We are seeking a motivated and detail-oriented individual to join our Enterprise Technology group as an IT Help Desk - Systems Administrator. This role serves as the first point of contact for all IT-related queries within the office, supporting and maintaining IT hardware assets and providing essential technical expertise. This role will be based in Toronto.

Key Responsibilities:

  • Provide first-level support for all desktop issues and executive/team support.
  • Advanced troubleshooting across various IT domains such as end-user hardware, mobility, desktop applications, network fundamentals, updates, and patch management.
  • Deploy and manage IT devices including computers, laptops, printers, and mobile phones, ensuring robust security hardening and system integrity.
  • Develop and conduct training and orientation for end-users on IT systems and processes.
  • Manage audio/visual and telecommunication systems for meeting rooms and individual users (MS Teams).
  • Administer mailboxes, licenses, and permissions through Active Directory/Azure AD and Office 365.
  • Document and maintain accurate system configurations and architecture.
  • Implement change management initiatives and support the adaptation of new IT solutions.
  • Conduct security analysis and apply relevant policies across all managed systems.
  • Provide onsite support to one of two offices located within Toronto’s Financial District.

Candidate Profile:

  • A minimum of five years of IT experience, with at least two to three years in a systems administration role.
  • Exceptional verbal and written communication skills, with a proven ability to establish trust and rapport with team members and stakeholders.
  • A collaborative, results-driven, and service-oriented disposition.
  • Strong analytical skills and a keen attention to detail.
  • A proactive approach to identifying and addressing gaps in IT service delivery.
  • Comprehensive knowledge of Microsoft technologies including DNS, DHCP, Active Directory/Azure AD, Group Policy, and Microsoft Intune.
  • Proficiency in PowerShell scripting to enhance operational efficiency and automate repetitive tasks is advantageous.
  • Certifications in ITIL and Change Management are highly regarded.

#LI-DNI


Our team & Commitment:

Onex is led by our CEO, Bobby Le Blanc, as well as experienced leaders at each of our businesses. We have over 170 investment professionals across all platforms, supported by approximately 265 professionals dedicated to our corporate functions and investment platforms, including our institutional and high net worth relationship professionals. Consistent with our One Onex approach, the teams share and leverage sector expertise, and sourcing and origination opportunities across all business lines.

Our culture is guided by our strong commitment to accountability, intellectual honesty and respect for all our partners and stakeholders. Onex was formed on principles of entrepreneurialism and responsible investing and our team is united in recognizing the value of collaboration, diversity of perspective and background, and an inclusive environment. Our team is a critical factor in our success, and attracting and retaining the best people and strongest investors are an important competitive advantage.

Also crucial to our long-term success is the alignment of interests between the Onex management team, shareholders and clients. Members of our management team have a significant long-term ownership in Onex shares and invest meaningfully in our funds. We believe this alignment creates stronger relationships with both clients and shareholders.

Diversity Equity & Inclusion:

Onex recognizes that a diverse team and inclusive environment are vital in contributing to our continued success as an investor and asset manager. We believe that diverse perspectives create better outcomes for us and our stakeholders, including the companies we invest in, our shareholders, investors and clients, as well as the communities we serve.

Onex’ commitment to diversity and inclusion includes increasing our focus on attracting and retaining employees from diverse backgrounds, creating additional awareness of diversity issues and benefits, fostering and inspiring a more supportive environment where inclusivity is expected and prioritized, and embedding accountability for diversity throughout the firm.

Onex’ Diversity & Inclusion Leadership Council, which is co-chaired by our President and our Head of Shareholder Relations and Communications, includes representation from across all business platforms and geographies. The Council is responsible for championing diversity and inclusion across the firm, including supporting the development and success of Onex’ employee resource groups.

Environmental, Social & Governance:

As a public company, we are committed to delivering value for all of our stakeholders – our shareholders, investors, employees, operating companies and the communities in which we operate. Responsible governance throughout Onex and across our platforms is fundamental to the success of our organization. We hold ourselves to the highest standards of good governance, which builds trust and confidence in our stewardship of capital.

Consistent with our long-held belief that responsible investing is both the right approach to investing, as well as a driver of meaningful stakeholder value, we continue to make enhancements to our environmental, social and governance (“ESG”) program. Recent initiatives include the addition of resources to our ESG team and progress on our efforts to measure carbon emissions across Onex and our investment platforms. To remain aligned with emerging best practices, we participate in several industry initiatives, including the ESG Data Convergence Initiative, Initiative Climat International (“iCI”), the Principles for Responsible Investment (“PRI”), the IFRS Sustainability Alliance and FCLT Global, among others. We expect our program to continue to expand in line with this rapidly evolving area, while remaining rooted in our founding principle of responsible investing.

Top Skills

Microsoft
Powershell

Onex Toronto, Ontario, CAN Office

161 Bay Street, Toronto, Ontario , Canada, M5J 2S1

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