IT Support Assistant/Coordinator

Are you ready to make a real impact? Join Nous Group, a leading international management consultancy recognised for our innovative solutions and exceptional workplace culture. 

We are looking for an enthusiastic IT Support Assistant/Coordinator to join our dynamic IT team on a permanent, full time-basis, based in our fabulous Brisbane office!

Nous IT uses some of the latest cloud technologies to support our business. This exciting opportunity will ideally suit someone who is early on in their IT career and looking to learn quickly and develop. The role combines IT technical support (level 1) with some other IT administrative work related to asset management, procurement administration and licence management. There will be no shortage of opportunities for you to learn and build a strong career foundation.

The role:

• Provide onsite IT technical support (level 1) for our Brisbane office staff, plus remote support to the rest of our global business (a wide range of technical support tasks including troubleshooting laptop/peripheral issues, troubleshooting audio-visual equipment, user management, and many more)
• Maintain accurate registers of Nous IT software and hardware, suppliers and warranty contracts
• Order IT accessories from agreed suppliers
• Process invoices for IT services, software and hardware, including cost allocation
• Administer software license allocations, assisted by automation.
• Support good information management processes and data security. Provide access to systems ethically; produce reports to demonstrate cybersecurity compliance and assist decision making
• Administer IT change records to ensure good IT infrastructure, application and device change process and documentation
• Liaise with internal and external stakeholders; schedule meetings and coordinate small IT projects

Nous is a great place to work…

Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people’s lives in significant ways. Working in unique, cross-disciplinary teams we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Nous Group is proud to be recognised as a Great Place to Work in the UK, Canada, and Australia, reflecting our expanding global influence and success. Nous consistently garners accolades as an exceptional workplace through various competitive reviews. We've been acknowledged as one of LinkedIn’s Top Companies for career growth in Australia and have been awarded Best Management Consulting Firm by the Australian Financial Review on multiple occasions.

And the practical experience and skills...

• Experience in an IT Support role, or an administrative role with some IT focus
• At minimum, some basic IT technical knowledge (the stronger the better!)
• Experience in handling administrative tasks effectively, such as invoice processing
• Exceptional at following established procedures and guidelines, ensuring consistency and excellence in every task
• Preferred: Relevant qualification in business administration, IT, or a related field
• Excellent communication skills to effectively liaise with vendors, team members, and other stakeholders
• Collaborative spirit, adept at working within a team to achieve common goals
• Confident working as the only IT person in Brisbane (you’ll be the IT hero!), supported by a wider IT team of 20.

What makes Nous a Great Place to Work?

Our aim is to deliver a flexible experience that delivers positive influence and growth for you, our colleagues, and our clients.

Below are some of the ways Nousers are encouraged to enjoy that experience:

• Giving all Nousers greater flexibility around public holidays. Understanding that people of different cultures, religions, and political beliefs may wish to choose to take alternate days of leave from scheduled holidays.
• A collaborative bonus that reflects company performance, and is available to all.
• Celebrating commitment to Nous by enabling access to long service leave after 5 years of employment.
• Supporting working parents by providing 18 weeks of paid primary carer parental leave and 10 weeks of paid secondary carer parental leave (access to parental leave is gender neutral).

Finally, some important details...

Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Nous is a flexible workplace that offers consulting opportunities on a full-time and part-time basis.

If you have experience working on complex problems, are high performing and productive working in a fast-paced environment, and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you!

To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia. 

Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.