IT Associate

Trindent Consulting is a global management consulting firm that specializes in technical augmentation in the energy sector, specifically downstream Oil & Gas.

We’ve helped over 100 clients in the United States & Canada achieve significant financial benefits that yield between 500%-1500% return-on-investment within the 1st year – and we’ve done that without capital investments or software changes of any kind.

Established in 2008, Trindent Consulting has quickly garnered a reputation as a firm that Makes It Happen™. We are ranked as one of Canada’s Fastest-Growing Companies by Canadian Business and GROWTH 500 for 7 years in a row and named one of the Fastest-Growing Consulting Firms by Consulting Magazine in 2015 through 2020.

Our Toronto headquarters is home to our Corporate Services Team that manages our Global Finance, HR, Travel, IT & back-office support functions. The Corporate Services team operates similar to a shared service model where we support our internal and external stakeholders and colleagues on a range of activities to ensure our business runs as efficiently as possible.

IT Associate, Toronto Office

Trindent Consulting is seeking a proactive, detail-oriented, and experienced IT Associate to join our fast-growing team. Reporting directly to the Senior Manager General Administration, the successful candidate will play a critical role in maintaining and enhancing the company’s IT infrastructure to support business scale and agility. This is a unique opportunity to make an impact within a rapidly evolving environment, where strong technical acumen, independence, and cross-functional collaboration are key.

Key Responsibilities:

• Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of Laptops, PCs & cell phones.
• Work with IT vendor to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.
• Track and maintain IT asset inventory & management.
• Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.
• Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.
• Maintain technical documentation for systems & secure password management.
• Provide AV support for meeting rooms and video conferences.
• Contribute to continuous improvement projects, such as ERP migration and IT system enhancements, as required.
  

Key Skills and Experience:

• Bachelor’s degree in information technology or related fields is preferred.
• Proven track record delivering IT support in a fast-growing organization.
• Experience installing, configuring, patching, troubleshooting, moving, and decommissioning Laptops, PCs & cell phones.
• Experience collaborating with IT vendors to provide timely and effective technical support.
• Experience troubleshooting hardware, software, and AV equipment.
• Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.
• Knowledge and understanding of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge and understanding of Cybersecurity best practices and training.
• Knowledge of project management methodologies is an asset.

• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.

• Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.
  

Our IT Associate role is based 5 days a week in our George Street head office.

Trindent Consulting is committed to providing an accessible, respectful and inclusive environment for all employees and job applicants. We will provide reasonable accommodation if required. If you require any specific accommodation due to a disability or a medical need during the application process, please contact us.