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About KEV:
KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, our SchoolCash platform provides real-time visibility and control over how districts and schools create, collect, manage, track, and reconcile these funds. Parents benefit from an easy-to-use solution that offers convenience and supports all payment types. More than 26,000 schools across North America rely on our solutions to manage over $4 billion in activity funds annually.
The company is headquartered in Toronto with offices in Cambridge, ON and across the U.S., KEV is a portfolio company of Five Arrows. With over €10 billion of assets under management (AUM), the corporate private equity business of Five Arrows invests in companies with highly defensible market positions, strong management teams, and growth-based business models.
Why Join KEV?
- Work in an industry that benefits children, parents and schools
- Do meaningful and purpose-driven work, and make a real impact
- Join a quickly growing organization with real opportunity for learning and growth
- Passionate and accessible leadership team that cares about people, personally and professionally
- Hybrid work environment (3 days a week in either our North York or Cambridge office)
Job Description:
As part of the Technology Operations group, the Information Technology Analyst is responsible for the effective operation of systems and services across the organization, focusing on corporate systems. Duties include building, managing, monitoring, and upgrading all components of the company’s IT systems, providing IT-related technical assistance for corporate end users, and updating and maintaining corporate IT documentation and processes.
Responsibilities:
- Procuring, installing, configuring, monitoring, and maintaining computer hardware, network and software components
- Assessing company’s information systems, identifying gaps that need to be addressed, testing potential new technologies, and implementing upgrades and/or migration projects
- Responding in a timely manner to IT service requests, providing technical support to employees across the company, and prioritizing issues within defined SLA’s
- Maintain IT-related documentation, as well as creating end-user how-to guides or knowledge base content for users
- Gathering and analyzing data to diagnose problems with computer systems
- Maintaining hardware inventory and records of software licenses
- Onboarding / offboarding accounts for new or departing staff
- Integrating systems and automating common tasks to improve efficiency and reduce manual error
Requirements and Skills:
- 3-5 years in the Information Technology field
- Knowledge of computer hardware, mobile smartphones, and printers
- Working experience with Microsoft Office 365 and related tools such as Entra ID, Intune, Power Automate, etc.
- Knowledge of networking fundamentals, DHCP, DNS, TCP/IP, and VPN
- Experience with phone systems and remote support tools
- Comfortable with ITSM tools such as Jira, Freshworks, etc.
- PowerShell scripting experience would be an asset
- Strong verbal and written communication skills
- Problem-solving and critical thinking skills
- Attention to detail and ability to work under pressure
- Ability to multitask and strong time management skills
This role will be in-office on a hybrid schedule - KEV Group employees will be expected to go into the office 3 days per week, in either our North York or Cambridge location.
We Offer:
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Competitive salary
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Comprehensive health and dental benefits
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Professional development opportunities
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Continuing Education
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Great colleagues and collaboration
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.
KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.
KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
