About improvingit
improvingit is not just a group of tech experts - but dedicated partners, committed to making our clients' organization run smoothly. We are the behind-the-scenes superheroes who jump in to save the day when things go wrong... But also strive to prevent things from going wrong in the first place!
improvingit is part of the Culture Core Group—a group of companies, including Crafty Penguins and TopLeft, that operates under a shared vision and values. Founded with a commitment to building an inclusive, and collaborative workplace, Culture Core Group is where great culture meets highest levels of client satisfaction. Our CEO, Wim Kerkhoff, envisioned a company free from bureaucracy and toxicity, where people enjoy their work and feel empowered to make a difference.
About the Role
🚀 Are you ready to take the next step in your IT career? We’re seeking a versatile, hands-on IT Administrator who loves tackling challenges, thrives working independently, and is excited to be part of a team that’s building something greater together.
In this hybrid role, you’ll have the chance to take real ownership—managing, deploying, and optimizing client IT systems while working with a variety of technologies. If you’re eager to make an impact, grow your skills, and collaborate with a talented, supportive team, we’d love to hear from you!
(The role is hybrid, with some travel to client sites required. To support your success, the first three months of training will be completed in our office before transitioning to a hybrid schedule)
In this role you will utilize the following skills:
(What you don’t have today, you will enthusiastically learn on demand quickly through Vendor Documentation & Training, Vendor Support, and Internal Coaching/Collaboration.)
- Network & Security: Assist in managing and troubleshooting Sophos and Unifi gateways, Wi-Fi, and switching, with basic knowledge of routing, subnetting, VLANs, ACLs, PoE, DNS, NAT, and firewall rules.
- Server Administration: Support Windows Server environments, including hardware deployment, RAID configuration, OS tuning, and NAS/SAN storage systems. Assist in deploying and managing Active Directory, DNS, RDS, NPS, GPO, Azure integration, and Hyper-V.
- Cloud Infrastructure: Assist in deploying and managing Microsoft cloud services: Azure, AAD/Entra, Intune, Exchange, SharePoint, Teams. Help manage licensing, permissions, and resource optimization.
- Automation & Scripting: Use PowerShell for system configuration, automation, and troubleshooting.
- End-User & Systems Support: Provide proactive support for servers, endpoints, and user devices (desktops, printers, smartphones) in both remote and onsite support.
- Documentation: Maintain detailed documentation (Wiki, SOPs, tickets, and project notes).
Other good to have skills & experience:
- Experience with VoIP systems (3CX PBX/Yealink), Apple Business Manager, and MDM configuration.
- Familiarity with Sophos and Huntress security solutions (AV, MDR, Phish testing/training).
- Proficiency with ConnectWise Manage, Automate, and ScreenConnect, Veeam, and Acronis backup solutions.
What you bring to the role
✅ 3 to 5 years of Microsoft Systems/Service Administration experience.
✅ Technical Diploma/Degree or equivalent training & experience.
✅ Vendor Certifications an asset: Microsoft, Sophos, Cisco, or similar.
✅ Strong command of English, both written and verbal, with outstanding communication abilities.
✅ Strong attention to detail.
✅ Thrives in a remote work setup with minimal supervision.
✅ An insatiable desire to learn new things.
✅ A personable personality that makes others want to work with you and seek your advice and guidance.
✅ Commitment to our Core Values.
What you will love about us
- Great People & Healthy Culture.
- Flexible Work Hours.
- Work/Life Balance.
- Competitive Salary and Profit Sharing Bonuses.
- Extended Healthcare, Dental and Vision.
- EAP - Employee Assistance Program.
- RRSP Matching.
- Vacation Time + Banked Time.
- Advancement Opportunities.
Inclusiveness is important to us
We take pride in being a one-of-a-kind technology company that values relationships and people at every level – employees, clients, vendors and our community. Whether it be age, gender, race, culture or thought – we enjoy diversity and we welcome it!
Our mission is to help people do meaningful work by getting the right people in the right seats – helping people achieve their Highest And Best Use (HABU©). Our team offers expertise in Network Support, Linux Consulting, and Application Development.
Apply Now
If you're seeking an awesome opportunity to do great work, learn new things, make a difference, and grow, we invite you to apply. Send us your cover letter and resume that includes a link to your LinkedIn profile. In the cover letter include the number of times we listed DNS in this post…
The application process includes a preliminary technical assessment and will take about an hour to complete.
Important
- The term HABU© originated from the U.S. Air Force and is an acronym for Highest And Best Use.
- Actual compensation for an individual may vary depending on skills, qualifications, and experience.
- This is a hybrid role that includes onsite visits to our clients’ businesses in and around the Fraser Valley (BC). As such, we are only considering candidates who currently reside in the area.
