Integrations & Technical Support Specialist

About Rentsync:
Rentsync is Canada’s leading software, marketing, and data partner for the multifamily rental housing industry. We equip rental housing operators with a powerful suite of tools to market their communities, syndicate listings, manage vacancies, and optimize leasing performance, all from one centralized platform. As the company behind major marketplaces such as Rentals.ca and RentFaster, we help owners maximize visibility, drive qualified leads, and make data-informed decisions that improve portfolio performance. By combining advanced technology, actionable insights, and strategic marketing expertise, Rentsync streamlines operations and empowers property teams to lease smarter and grow with confidence.

About the Role:

We’re looking for an Integrations & Technical Support Specialist to ensure the accuracy, reliability, and ongoing success of our data feeds and integrations.

In this role, you’ll serve as a key technical resource—supporting integrations, validating data quality, and collaborating closely with internal teams and clients. You’ll combine hands-on troubleshooting with quality assurance, helping ensure integrations are implemented correctly, maintained efficiently, and continuously improved.

The ideal candidate is a technical problem-solver passionate about customer success, demonstrating curiosity, coachability, and an entrepreneurial spirit, alongside resilience and accountability. Exceptional service and teamwork are fundamental. If you have a strong technical aptitude and a passion for customer success, we encourage you to apply.

This is a hybrid/remote position, all qualified candidates are encouraged to apply, however preferential consideration may be given to individuals who can report to one Rentsync’s regional offices 2 days per week.

Duties & Responsibilities:

• Serve as the frontline point of contact for integration-related issues and change requests
  Investigate data discrepancies, errors, and system failures, escalating to technical teams when needed
• Communicate clearly with internal teams and clients on issue status, resolution, and prevention
• Work independently to manage and resolve assigned issues
• Support the broader Technical Support queue as needed based on volume and priority
• Integration-related issues are resolved quickly and effectively
• Data feeds and integrations maintain consistent accuracy and reliability
• QA processes and test plans proactively prevent issues before deployment
• Clients experience high satisfaction due to proactive communication and support
• Recurring issues decrease through continuous improvement and process refinement

• Test new integrations, updates, and enhancements to ensure accuracy and functionality
• Monitor live integrations for data reliability, performance, and consistency
• Document bugs, errors, and QA findings and partner with technical teams on resolution

• Partner with the Onboarding team to create and maintain knowledge base articles, FAQs, and internal documentation
• Standardize QA and support processes to improve consistency and efficiency
• Identify recurring issues and recommend process or system improvements to reduce future errors

• Work closely with project managers and clients to ensure smooth handoffs from implementation to support
• Partner with developers and integrations managers to improve workflows, testing standards, and system stability
• Provide product feedback based on recurring support cases and QA insights

Essential Qualifications, Skills & Experience:

• 2+ years of experience in technical support, QA, or operations, ideally working with integrations, APIs, webhooks, or data feeds
• Strong analytical and problem-solving skills with exceptional attention to detail
• Familiarity with QA methodologies, testing tools, and bug-tracking systems
• Excellent communication skills for working with both technical teams and non-technical clients
• Experience working with Zapier connections
• Ability to manage multiple priorities in a fast-paced environment
• Legally entitled to work in Canada

Additional Preferred Qualifications:

• Experience in SaaS, digital marketing, or data integration environments is an asset
• Experience working with large data sets (real estate or rental housing data is a strong asset, but not required)
• Able to report to one of Rentsync's regional offices 2 days per week
• Bilingual (English/French)

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know. 

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.