The Integration Specialist serves as a liaison between clients and teams, managing technical integrations, troubleshooting, and improving integration tools.
About UniUni
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.
About the role
- The Integration Specialist acts as a key liaison between clients, product managers, and the development team. You’ll ensure a smooth onboarding experience for new clients by guiding technical integrations, troubleshooting issues, and gathering enhancement requests. Post-launch, you’ll continue to support technical operations and contribute to the ongoing improvement of UniUni’s integration tools and services.
***This position could be performed remotely in Toronto or in our Toronto Offices***
What you'll do
- Lead or support integration discussions with clients to define technical approaches, confirm timelines, and align on key workflows, including shipping label generation, tracking events, Proof of Delivery (POD), and settlement processes.
- Guide clients through integration testing by validating test data, reviewing sample labels, and verifying other deliverables.
- Capture client-specific customization requests and coordinate with the development team to implement them.
- Own the integration timeline for each new client, ensuring deliverables are met.
- Document product feedback and client requirements to support roadmap planning with the Product team.
- Provide timely responses to inquiries from clients and internal teams via email, Teams, and other messaging tools.
- Collaborate with Key Account and Development teams to promptly investigate and resolve integration issues (e.g., API errors, address parsing errors, incorrect postal codes, rate discrepancies, etc.).
- Serve as the first line of technical support for integration-related questions from BD, KA, or client teams.
- Support the Development team in identifying root causes, escalating when necessary, and ensuring resolution.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
- Hands-on experience with API integration and web technologies (RESTful APIs, JSON, XML).
- Prior experience in logistics, e-commerce, or SaaS platforms is preferred.
- Excellent interpersonal skills; able to communicate effectively with both technical and non-technical audiences.
- Strong analytical and troubleshooting skills; comfortable working with technical documentation and debugging.
- Proactive, detail-oriented, and customer-focused mindset with a strong bias for action.
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