About the Roamly Team:
Join Roamly Insurance Group, where innovation meets adventure! As the first full-stack insurtech for travel enthusiasts, we’re redefining insurance to give owners the freedom to rent their vehicles with confidence. A wholly owned subsidiary of Outdoorsy Holdings, Inc., Roamly crafts cutting-edge insurance products tailored to a new generation of explorers. We’re transforming the insurance landscape with digital solutions that eliminate the commercial use exclusion clause, unlocking safe and seamless renting. With an embedded offering that integrates directly into booking flows, we enable marketplaces to offer RV and rental insurance options, plus additional lines like boat and motorcycle insurance, right at customers' fingertips. Be part of a team that thrives on growth, innovation, and connection. Learn more at Roamly.com.
About the Role:
As an Insurance Service Agent, you'll be the go-to expert guiding our adventurous customers through RV, boat, and motorcycle insurance options that fit their lifestyle. By actively listening and offering personalized recommendations, you'll shape the Roamly experience, working closely with our product teams to continuously improve our offerings. In this fast-paced, customer-centered role, your contributions will directly impact our mission to make insurance clear, accessible, and confidence-inspiring.
What You’ll Do:
- Serve as the first point of contact for customers on a variety of inquiries, from billing questions to policy adjustments, making their experience as seamless as possible.
- Manage policy changes via phone and email, ensuring each modification is processed accurately and professionally.
- Help customers understand their policy coverages by issuing certificates of insurance, evidence of insurance, or binders as needed.
- Engage with customers at key moments, ensuring they have the right information and options to make confident insurance decisions.
Requirements
What You’ll Bring:
- Experience in customer service, with an enthusiasm for working with travel or insurance-related products.
- Familiarity with property and casualty insurance is a plus, but a willingness to learn and a strong customer focus is key.
- Excellent written and verbal communication skills, with the ability to clearly and patiently assist customers.
- Proficiency in Microsoft Office products, including Excel and Outlook, with strong data entry and website navigation skills.
- Adaptability and empathy to handle a variety of customer personalities and situations with ease and professionalism.
- A team-oriented mindset, ready to contribute to a collaborative, high-energy work environment.
Where You’ll Work:
We love the energy of Austin’s east side and are excited to gather in our hip office space three days a week (Monday, Wednesday, and Friday) for team collaboration and connection. Enjoy remote flexibility the other days of the week, combining the best of in-office teamwork and work-from-home freedom. A quiet, distraction-free workspace is essential for your remote days.
Benefits
Benefits & Perks:
- Opportunity to help build company from early stage
- Competitive pay (base hourly rate plus variable pay plan)
- Equity in one of the world's fastest growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
Salary: $45,000 - 51,000 DOE + potential to earn up to $3,000 in additional variable pay annually
The expected compensation range for this position is displayed in accordance with potentially applicable laws. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience, and geographic work location. The total annual compensation package may consist of a base salary and bonus dependent upon position.
It is the policy of Outdoorsy Holdings, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.
We continue to have our home and headquarters in Austin, Texas, but we have embraced a distributed model of working to reach the best talent in the United States and globally for certain roles. While some roles may require proximity to our Austin office or one of our properties, roles based outside of our Austin office can sit in any of the following 21 US states: AR, AZ, CA, CO, FL, GA, IL, IN, MN, MO, MT, NV, OH, OK, SD, TN, TX, UT, VA, WA and WV. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
