We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
This Insights Manager will sit within the Retail Insights team and partner closely with multiple cross-functional teams to drive both Retailer and Category growth. This is a generalist role focused on leveraging internal and external 3rd-party data to influence internal business decision making, conduct market intelligence, and unlock growth across a set of Instacart’s most strategic partnerships and categories.
You will strive to understand the dynamics of the marketplace through descriptive analysis, tackle ambiguous problems, and provide internal teams with the tools to answer “how did the business perform?”, “why did it perform that way?”, and "how can we improve performance?" You will be a subject matter expert on macro business, operational, and customer trends. This role is a hybrid of external client-facing and internal-facing responsibilities.
About the Team
Instacart’s Customer Insights Team sits within the Commercial Excellence org, at the intersection of Instacart’s unparalleled industry data, our most important grocery and non-grocery retail partnerships, and vast CPG category data.
About The Job
- Leverage data and analytics to gain a deep understanding of our business, uncover short and long-term trends, and help drive critical business decision-making for a set of key retailers and CPG categories
- Partner with our Business Development Retail team to craft business cases to sell-in additional Instacart products and offerings and conduct quarterly business reviews
- Partner with our Category Leadership team to decompose CPG category performance, build executive reporting and core dashboard infrastructure, and unlock internal business cases
- Tell stories with data; ability to immerse yourself in Instacart’s vast database, pull together the relevant datasets using SQL, conduct analysis on the data to extract the key insights, and then assemble those insights into a compelling narrative and communicate it effectively to key internal stakeholders
- Conduct deep dive analysis that uncover the root cause of issues, or to unearth insights that can help our partners grow or improve their business
- Maintain strong stakeholder relationships both internally and externally
About You
Minimum Qualifications
- 3+ years work experience in a quantitative business strategy role. This is a great opportunity for those with experience in Consulting, Banking, Analytics, or similar roles. Experience with retail and e-commerce a plus
- Proficient SQL, Excel, and data visualization tools experience required. Ability to write complex, efficient, and eloquent SQL queries to extract data.
- Strong analytical skills; ability to logically reason through a complex problem step by step and identify pitfalls
- Ability to deal with ambiguity; a self-starter with the ability to quickly respond to problems independently, consider all stakeholder needs, and answer the “so what” questions
- Polished communication skills and ability to manage a number of senior stakeholder relationships, both internal and external
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$126,000—$140,000 CAD
Instacart Toronto, Ontario, CAN Office
We're located in Toronto's historic Liberty Village-a neighborhood that's at the heart of Toronto's thriving technology scene. Our office is a refurbished carpet factory, and it's surrounded by lofts, coffee shops, restaurants, and pubs that locals love.
