The Inside Sales Supervisor drives sales metrics, coaches the sales team, manages CRM pipelines, and implements improvement initiatives in a B2B healthcare environment.
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
The Inside Sales Supervisor is responsible for driving activity metrics, maintaining a healthy CRM sales pipeline in Salesforce, coaching the team on all aspects of the buying and selling process, managing performance, and driving improvement initiatives across the team and enterprise.
The person hired for the position will also be responsible for growing and developing a team of Inside Sales professionals operating in a B2B sales environment.
Responsibilities
- Driving profitable product sales through assigned inside sales team.
- Prospecting and qualifying both inbound and outbound leads through cold calling, email outreach, and nurturing existing accounts
- Conducting both outbound prospecting (cold calling and email outreach) and nurturing inbound leads to build and maintain a strong sales pipeline.
- Establishing and maintaining business stakeholder relationships.
- Creating, and maintaining a working sales plan with strategies and tactics to achieve annual sales forecast.
- Coaching and providing feedback for continuous improvement.
- Working to attain team sales quota, and team sales productivity metrics.
- Encouraging and promoting a positive team environment.
- Holding team accountable for success.
- Proficient in identifying market trends and account needs in order to react to market activity and reach favorable sales goals.
- Driving a data-driven, analytical approach to sales model optimization by generating and sharing performance dashboards and reports with senior leadership.
Skills and Experience
- Minimum of three (3) years of experience in inside sales or call center management
- Experience in the healthcare industry is a plus
- Minimum of five (5) years of combined experience in sales
- Strong understanding of sales processes and strategies
- Solid knowledge of key products and markets within the biomedical waste industry
- Familiarity with competitive suppliers and product offerings
- Excellent oral, written, and presentation skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Top Skills
Salesforce
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