At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
About the Role
The Inside Sales Representative – Key Accounts directly supports Key Account Representatives and helps manage strategic wholesale partners across Canada. This role is responsible for delivering a high level of service to priority accounts while supporting account growth, operational excellence, and strong customer relationships. The ideal candidate is proactive, highly organized, and customer-focused, with the ability to manage multiple priorities, solve problems quickly, and work cross-functionally to support key account needs in a fast-paced environment.
What You'll Do
- Partner with Key Account Representatives to support strategic and priority wholesale accounts across Canada.
- Provide proactive, high-quality service to key accounts by managing inquiries, resolving issues, and ensuring timely follow-through on customer needs.
- Execute the operational aspects of key account support, including purchase order entry, order maintenance, back-order communication, and special instruction management.
- Monitor account activity and inventory availability to communicate risks, fulfillment updates, and alternative solutions to customers and field sales partners.
- Support account growth by identifying product opportunities, recommending assortments, and helping maintain strong in-stock positions and sell-through performance.
- Coordinate with internal partners across customer service, supply chain, and accounting to resolve account issues and ensure customer accounts remain in good standing.
- Develop a strong understanding of YETI products, brand positioning, and wholesale strategies to serve as a trusted resource for key accounts and internal stakeholders.
- Support seasonal launches, promotional activities, and merchandising execution for priority accounts to maximize readiness and sales performance.
- Build strong working relationships with customer contacts, retail teams, and internal stakeholders to strengthen partnerships and drive account success.
- Capture and share account feedback, product insights, and market intelligence to help inform internal planning and account strategy.
What You Bring
- Bachelor’s degree preferred
- At least 2+ years of experience in B2B account management or customer service
- Proficient in MS Office, particularly Excel, Word, and PowerPoint Basic understanding of accounting principles
- Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
- Priority management - ability to determine daily priorities and focus time/effort accordingly
- Strong written and verbal communication skills – ability to clearly, concisely and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
- Relationship skills – the ability to connect well over the phone, in person and via email High sense of urgency
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Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
YETI Applicant Privacy Notice
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at [email protected].
YETI Markham, Ontario, CAN Office
Markham, Canada
