The Inside Channel Account Manager I role focuses on driving business through channel partners, maintaining pipelines, and providing sales support to resellers in a hybrid work environment, requiring professional fluency in French and proficiency in Salesforce.
Résumé du poste / Summary
Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.Description du poste / Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Maintain accurate pipeline of business
- Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities.
- Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
- Maintain accurate account and contact information
- Respond to voicemails per company policy
- Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
- Handle and/or resolve ESET license credential inquiries/issues for channel partners
- Record and maintain accurate notes for all sales-related activity in Salesforce
- Provide back-up support to sales team colleagues as needed/required by management
- Attend all sales meetings and trainings as required.
REQUIREMENTS
Education:
- Professional fluency in French is required for this position, with strong proficiency in English
- 2–4 years of experience in Account Management, Sales, or a related field
- College diploma or bachelor’s degree preferred
- Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
- Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
- Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
- Proficiency in Microsoft Office Suite and Salesforce CRM environment
Experience:
• Years of work experience: 2-4 years
Knowledge:
• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook
Avantages du poste / Benefits
Remboursement des frais de scolarité
Prime de retour au travail en cas de congé de maternité
Journée de bénévolat
Café et collations
REER (Régime enregistré d'épargne-retraite)
Programme de référence
________________
FamilyTuition Reimbursement
Maternity Leave Return to Work Bonus
Volunteer Day off
Coffee & Snacks
RRSP (Registered Retirement Savings Plan)
Referral Program
Emplacement principal / Primary location
TorontoAutres lieux d'implantation / Additional locations
Type d'heure / Time type
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