Infrastructure Engineering, Lead

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:  

The vacant Infrastructure Engineering, Lead role will report to the Leader, RTR Operations. The Infrastructure Engineering, Lead will oversee both physical and virtual components of the organization’s IT landscape, including hardware, servers, networks, and software environments. They will also manage relationships with internal and third-party vendors/service providers, ensuring seamless integration, effective service delivery, and alignment with strategic objectives. 

What You Will Do:  

• Collaborating with Architecture, Platform Engineering, and Dev-Sec-Ops teams to develop and execute a consistent, secure, and robust infrastructure and platform supporting all product lines and services.

• Providing technical leadership for a robust solution design and ensuring design reflects best practices for scalability, availability, security, performance and cost efficiency.

• Managing operating systems and system software for software currency and stability in platforms (i.e. RHEL, Windows, Ubuntu).

• Overseeing monitoring and capacity management of all infrastructure and software platforms.

• Ensuring high availability to meet the Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems.

• Managing vendor relationships to ensure services or products align with specified requirements. Ensuring vendor support commitments are met and that the provided support meets operational requirements.

• Support the definition, evolution, and operational maturity of domain-specific services and offerings, contributing to service roadmaps and technical (operational) controls

• Guide OpenShift cluster design (control‑plane sizing, worker pools, upgrade/patch cadence) and ingress/egress patterns across border/DMZ zones.

• Define connectivity and segmentation for API ingress, messaging backbones, and data tiers; document blast‑radius limits and east‑west controls.

• Aiding the implementation of automation for processes and procedures wherever feasible.

• Reviewing, building, and maintaining technical documentation and operating manuals for physical and logical environments.

• Ensuring the integrity of fundamental infrastructure operations (availability, monitoring, backup/recovery, capacity) to support Disaster Recovery (DR) and Business Continuity Plans (BCP).

• Quickly learning new technologies and taking ownership of new challenges and responsibilities.

• Set DR strategy and test plans (site failover, partial region loss, failback), ensuring RPO/RTO objectives are consistently met.

• Partner with Security on architecture decisions (identity, PAM, secrets, WAF) and with Program/Operations on acceptance criteria for go‑live.

• Taking part in annual or biennial MSA and ISO audits related to information technology, including evidence gathering and reporting.

• Contribute to improving resiliency, reliability, and maintainability of infrastructure platforms.

• Assist with troubleshooting complex domain-specific infrastructure issues and support root cause analysis efforts.

• Help ensure the quality, accuracy, and completeness of engineering documentation, runbooks, and operational readiness materials.

• Provide guidance, coaching, and technical mentorship to members of the Platform and Infrastructure Engineering team to help strengthen overall team capability
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What You Bring: 

• A Bachelor’s degree in Computer Science/IT and/or 8+ years of equivalent IT working experience.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity. 

• Excellent analytical and problem-solving skills.

• Strong interpersonal, customer service, and technical support skills.

• Experience managing vendor relationships, service, and support contracts.

• The ability to thrive in strict change-controlled and process-driven environments.

• Knowledge of and experience with Agile practices.

• 7+ years of hands-on engineering experience within one or more infrastructure domains, consistent with the level of expertise expected in similar senior roles

• Proven ability to deliver complex infrastructure projects in an enterprise environment.

• Strong knowledge of infrastructure architecture patterns, security principles, and operational best practices.

• Experience collaborating with cross-functional teams (architecture, operations, security, product/platform engineering).

• Strong analytical, problem-solving, and communication skills

• Experience contributing to infrastructure service roadmaps, standards, and engineering frameworks.

• Familiarity with modern automation, observability, and Infrastructure-as-Code practices.

• Demonstrated experience mentoring or developing technical talent.

• Experience with Next Generation Firewalls (i.e., Palo Alto Networks).

• Experience with Dell and Cisco switches and routers.

• Knowledge of backup technologies (i.e., Veeam, PPDM/Data Domain).

• Extensive experience with cloud solutions (i.e., Azure, Azure Stack Hub, AWS, GCP).

• Knowledge of DevSecOps Tools (i.e., Jira, Confluence, GitHub, SonarQube, Artifactory); user management, site creation, project creation, and workflows.

• Knowledge of scripting and automation using BASH, Perl, Python, PowerShell, , Terraform, and Ansible.

• A curiosity and analytical thinking to solve technology, process, or procedural challenges in a team environment.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

What We’re Offering: 

The hiring range for this position is $120,000 - $145,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.