Infrastructure and Platform Management, Lead

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With: 

The vacant Infrastructure and Platform Management, Lead position will report to our Leader, Infrastructure and Platform Management.

As an Infrastructure and Platform Management Lead (Database & Backup), you will lead the enhancement, optimization, and resiliency of our core infrastructure services. This role is instrumental in supporting the engineering and operational excellence of backup, disaster recovery, and storage platforms that underpin our products. The ideal candidate will have deep technical expertise in infrastructure systems, a strong focus on service reliability, and a commitment to continuously improving system performance and availability.

What You Will Do:

• Develop and maintain infrastructure roadmaps with a focus on service resiliency and operational maturity.

• Engineer and optimize backup and disaster recovery infrastructure using Commvault and Dell Data Domain.

• Design and enforce backup and retention policies to align with compliance, audit, and business continuity objectives.

• Conduct regular restore and failover tests to validate readiness and strengthen DR posture.

• Drive initiatives to modernize and automate infrastructure operations, reduce manual effort, and enhance system observability.

• Troubleshoot complex infrastructure issues and lead root cause analysis to improve long-term stability.

• Partner with development, platform, and security teams to ensure infrastructure scalability, security, and performance meet product needs.

• Build and maintain operational runbooks, SOPs, and knowledge base documentation to improve team readiness.

• Participate in major incident management and on-call rotation to support service uptime and responsiveness.

• Ensure compliance with RPO/RTO, internal control, and security standards across infrastructure systems.

What You bring:

• A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.

• 7+ years of hands-on experience in enterprise infrastructure engineering and operations.

• 5+ years managing and supporting backup and disaster recovery platforms (Commvault, Dell Data Domain, or equivalent).

• Strong scripting and automation skills (Shell, PowerShell, Python) to drive efficiency and reduce toil.

• Solid understanding of hybrid cloud infrastructure and integration (AWS, Azure).

• Familiarity with change, incident, and problem management processes within ITSM frameworks (e.g., ServiceNow).

• Proven experience in infrastructure performance tuning, capacity planning, and operational optimization.

• Strong communication and cross-team collaboration skills

• High attention to detail and disciplined operational mindset.

• Passion for improving infrastructure reliability, scalability, and cost-efficiency.

• Ability to lead initiatives, mentor junior team members, and uphold technical excellence.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Preferred Qualifications:

• Certifications in infrastructure technologies such as Commvault, VMware, OCP,and cloud platforms (AWS, Azure).

• Experience with observability platforms (e.g., Grafana, Prometheus, Splunk) and alerting frameworks.

• Exposure to Infrastructure-as-Code and automation pipelines (Terraform, Ansible, CI/CD tools).

• Experience working in Agile or DevOps environments.

What We’re Offering: 

The hiring range for this position is $115,000 to $125,000 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.