Implementation Specialist

THE OPPORTUNITY:
This remote opportunity is open to candidates residing anywhere in the United States or Canada.
We are seeking an Implementation Specialist to join our Managed Services team. The Implementation Specialist is responsible for reviewing and understanding customer requirements collected by VelocityEHS Consultants and configure VelocityEHS's suites of products to meet those requirements. As an Implementation Specialist, you will work on a variety of implementation projects that will require in-depth troubleshooting and issue resolution within a fast-paced, customer-facing environment.
You have experience in a SaaS service organization/department, working directly with internal teams to deliver specific services, working within specific contractual requirements. This role will require knowledge in software technologies such as ASP.NET, C#, JavaScript, VB.Net, MVC, XML, Microsoft SQL, and SSRS. You are an effective communicator and have a keen eye for detail, creative thinking, and exceptional problem-solving. As an Implementation Specialist, you will understand the importance of delivering simple, easy to use software solutions to our clients.
The VelocityEHS work environment is dynamic, innovative, and entrepreneurial. We have a results oriented culture that demands intelligence, teamwork, and follow-through. If you have these qualities and are a self-starter with a passion for process and a strong work ethic, then this is the job for you - check out the details below and apply now.
Primary Duties and Responsibilities

• Full lifecycle implementation and delivery of multiple enterprise-wide Environment, Health & Safety software solutions
• Configure new and existing systems based on customer business requirements
• Handle technical support requests and issues relating to implementation and scoping enhancements
• Investigate, diagnose VelocityEHS application issues/bugs
• Recognize areas for system tuning/improvements, provide recommendations, and authoring of clear and reproducible bug reports for the product department
• Setup and install VelocityEHS application(s) while following IT system procedures through regular backups, upgrades, and deployments
• Design, analyze, plan, and develop code-based customizations (such as notifications, API integrations, webparts, reports, components/fields, and search filters and outputs)
• Review needs and solutions documentation and provide estimates for configurations with minimal supervision
• Perform quality assurance testing on system configurations and customization
• Complete deployments for all environments
• Communicate with customers regarding technical details/troubleshooting (SSO setup, technical requirement explanations, etc.)
• Develop and update internal tools (add new features, modify, maintain, and improve existing features) with minimal supervision
• Provide scoping estimates on development and QA for customer requirements
• Meet strategic objectives that help meet company goals regarding results, quality, and productivity standards
• Ensure effective working relationship with various departments to accomplish shared objectives that support a positive customer experience
• Experience working in a remote-friendly company, using online tools and software to configure implementation projects and daily work
• Detail-oriented, multi-tasking working style, working on multiple projects at once
• Collaborative approach and team-player mentality

Minimum Skills and Qualifications

• 3-5 years technical experience (Excel, SQL, Databases, SSRS, C#, JavaScript, ASP.NET) and /
  or implementing software (with production data access), working in a complex, fast-paced environment
• Bachelor's or College Degree in Computer Science, Programming, Engineering or a related field (or equivalent work experience)
• Intermediate object-oriented programming skills and knowledge
• Intermediate Knowledge in Microsoft 10/11 Operating Systems, Windows Servers, and Microsoft SQL Server and Databases (writing queries and scripts), MVC and MVVM software design patterns, software testing, JavaScript, CSS, HTML, Python, Node.js, SSO, ASP.NET
• Experience in XML configuration, writing code in an IDE (Microsoft Visual Studio), Microsoft SQL Server Reporting Services (SSRS)
• Self-starter that can collaborate actively with others in a cross-functional team
• Experience maintaining a high level of activity, working on multiple projects, and working effectively in a team environment
• Exceptional analytical and conceptual thinking skills
• Excellent verbal and written communication skills, including experience in articulation of issues, risks, and proposed solutions
• Strong attention to detail, policies, and procedures with the ability to identify and recommend improvement opportunities
• Strong computer literacy and ability to navigate large data sets and web-based products/solutions
• Proficient with the use of Microsoft Office products (Outlook, Word, Power Point, Excel, etc.) and web conferencing software

Preferred Skills and Qualifications

• Experience in a Software as a Service (SaaS) environment
• Intermediate C# programming skills and knowledge
• Experience working in a Project Team
• Flexible and able to work within established branding and product specs
• Experience working remotely

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate ® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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