As a Solutions Architect, work with utility clients to design and implement enterprise software solutions that align with their business goals and oversee project documentation and configurations.
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
The Role
We’re looking for an experienced Solution Architect to join our team and help us exceed customer expectations. As a key player in our organization, you’ll work closely with utility clients to design, implement, and optimize enterprise solutions that address complex business needs.
🎯 What You'll Be Doing
- Partner with clients to align their business goals with SpryPoint’s best-in-class solutions
- Lead discovery sessions, process reviews, and integration designs to deliver tailored solutions
- Ensure high-quality implementations by conducting audits, reviewing documentation, and providing feedback on process designs
- Oversee system configuration and provide input on training and testing materials
- Maintain and update project documentation, including issue logs, configuration guides, and test cases.
🌟 What You Bring to the Table
- 3+ years of experience in implementing enterprise utility software, particularly Customer Information Systems (CIS)
- Proven ability to map processes and manage large process mapping projects
- Experience with Mobile Field Management (MFM), Work Order & Asset Management (WAMS), and Customer Engagement Portals is a plus
- Familiarity with analyzing large data sets is a bonus
- Strong understanding of relational databases and SQL
- Knowledge of Reporting & Business Intelligence platforms is a plus
- The ability to work under pressure while managing multiple priorities
- Excellent communication skills, with a talent for presenting complex concepts clearly
- Strong interpersonal skills, with the ability to build relationships and collaborate with clients, senior management, and team members
- A sharp, analytical mind, capable of solving complex problems quickly and efficiently
- In-depth knowledge of implementation methodologies for large-scale software projects.
Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future? Let's talk.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Top Skills
Customer Engagement Portals
Customer Information Systems (Cis)
Enterprise Utility Software
Mobile Field Management (Mfm)
Relational Databases
Reporting & Business Intelligence Platforms
SQL
Work Order & Asset Management (Wams)
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