Implementation Manager

As an Implementation Manager, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle.

Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information.

What you will be doing:

• Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems
• Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders
• Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data
• Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain
• Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points
• Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems
• Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams
• Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data
• Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities
• Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities
• Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones
• Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success
• Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers
• Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports
• Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs

Who you are:

• 5-10 years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules
• Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes
• Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments
• Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
• Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD
• Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory)
• Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics
• Experience with data mapping, transformation, and validation across disparate supply chain systems
• Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
• Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
• Experience managing multiple concurrent enterprise implementations with competing priorities
• Strong organizational skills with ability to manage complex project plans with multiple workstreams
• Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities
• Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation
• Ability to identify value drivers and articulate ROI for supply chain visibility investments
• Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
• Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
• Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
• Strong empathy and ability to understand customer pain points and business pressures
• Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation)
• Strong written and verbal communication skills
• Self-motivated with ability to work independently and as part of a team

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. 

Working at FourKites

We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:

• 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
• Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
• Opportunities throughout the year to learn and celebrate diversity.
• Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role

And we're always listening for new ways to support everyone in and out of the office.