Implementation Manager (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Implementation Manager - Corporate Actions is responsible is responsible for working closely with clients to implement our strategic SaaS Corporate Actions & Income Processing application and its associated platform components across the Americas. The ideal candidate will have a strong Asset Servicing background and a proven record of collaborating effectively with clients and multiple teams to deliver outstanding results, driving clients to onboard swiftly and efficiently.

Key Job Functions/Responsibilities

• User Testing Management and Reporting: 

  • Define the testing strategy to support the project’s requirements and work with clients to accurately plan, track, report, and expedite all phases of testing, challenging clients on change vs defect, and ensuring development activity is focused on the essential issues for the priority milestones. 

  • Work with clients to have clean and accurate data on test execution progress and issue tirage and delivery.

• Training:

  • Plan and manage both internal and client training which includes the preparation of material, plans for delivery, and hands-on product demonstrations, and training.

• Change Control:

  • Raise CRs and completing the required analysis in a timely manner to enable good governance of project change.

• Risk Identification and Management:

  • Identify project risks, issues, and dependencies and provide appropriate mitigation and timely escalation.

• Data Integration / Configuration Definition:

  • Work with our clients to define upstream and downstream data integration mapping, and any associated configuration to support the client’s business.

• Migration/Conversion:

  • Define the conversion strategy and the runbook to execute it. 

  • Manage mock conversions and final go-live, ensuring any issues from the mocks are reported and tracked to completion in good time for subsequent mock runs. 

  • Include reporting both internally and externally for all mock and go-live activities to ensure good governance.

• Planning and Execution:

  • Participate in all phases of the planning, governance, and delivery of the implementation activities, including supporting clients during mock conversions and go-live weekends.

• Implementation Governance:

  • Provide the first level of control that the implementation’s plan activities are resourced and executed appropriately. 

  • Include internal and external reporting, issue escalation, and management, and represent Broadridge on Project Steering Committee meetings and Working Groups.  

• Production Compare Management and Reporting:

  • Participate in all phases of reconciliation work to compare legacy output to Broadridge’s solution for the same inputs using BDC (Broadridge Data Control).

  • Prioritize and drive improvements to match rates and daily reporting both internally and to clients.

• Team Management:

  • Perform day-to-day management of the implementation resources assigned to a project.  This may include direct team management or working in a matrix manner.

• Environment Management

  • Be responsible for the definition, execution, and reporting of environment setup runbooks, and the definition of integration points, monitoring and control frameworks and releases. 

  • Release management also includes communicating release content and timing with clients and internal teams.

• Production Readiness:

  • Manage the checklist and collaborate with internal and client stakeholders to ensure projects are successfully implemented on time, robust, and secure.

  • Include internal reporting on progress to enable good governance.

• Collaboration:

  • Work closely with internal teams on delivery of conversions activities and provide mentoring/guidance to junior members of the team.

• Travel:

  • Have the ability to travel to client site where required to support, facilitate workshops, deliver conversion activities to support project implementations.

Basic Skill Level Requirements

Education:

• University degree or college diploma in a related field, or equivalent work experience

Experience:

• 5+ years of experience as a Conversions/Implementation consultant or manager, working on SaaS project delivery to Wealth or Capital Markets organisations.

• 2+ years of experience in project management

• Experience with large-scale projects and solid understanding of the full project lifecycle and Governance

• 1+ year of team leading experience, task managing teams of up to 5 resources.

• Strong client-facing experience with the ability to build effective relationships with clients while advocating for Broadridge’s position

• Asset Servicing platforms (either in-house or vendor solutions) in a Wealth Management, Investment Banking, or other financial environment.

• Subject matter expertise in all areas of Asset Servicing including Dividends, Coupons, Tax and Corporate Actions (Mandatory & Elective) announcements and processing.

• A thorough understanding of the Asset Servicing lifecycle and components including:

  • Event capture (multi-source)

  • Data quality / data cleansing

  • Position and Transaction types

  • Entitlement processing including trade generation and resulting ledgers

  • Integration with US Market Participants (eg BoNY and DTCC)

• Product knowledge covering Equities and Fixed Income

• Previous experience at Broadridge or with Broadridge products such as Astrid, BPS, Impact, IPE/Gloss or ICS’ Notifications.

• Reconciliations experience, ideally with Broadridge’s Data Control.

Skills:

• Proven critical thinking skills and proactively driving successful conclusions

• Excellent attention to detail to enable accurate reporting

• Ability to handle multiple work streams and assignments simultaneously.

• Ability to define control processes and to distil salient facts from the resulting data to report cleanly and clearly to senior management and clients.

• Ability to understand and challenge the detail

Tools:

• Proficiency in data analysis using SQL and Excel

• Experience of working in an Agile environment with Jira

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.