Identity Services Support Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing
 

You’ll be joining CIBC’s Identity Operations and Service Excellence team, accountable for maintaining and supporting CIBC's Enterprise Identity Infrastructure. Services that the team is accountable for include Active Directory, Entra ID, Radiant Logic Virtual Directory Services, Entra connect, Quest Active Roles Server, SSO services, Azure MFA, Entra Connect, Conditional Access Policies, and File & Data Governance. You’ll be responsible for maintaining the non-production and production infrastructures and applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. Please note that this role has a requirement for on-call support (on a rotation) to ensure 24x7 support is maintained.
 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Production Support- Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and ad-hoc requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Stakeholder Management- Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and standards changes. Promote and support the concepts, products and services of the Identity Services teams.

• Projects Delivery- Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy) develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages. Provide consulting, solutioning and testing for select base and project intake work.

Who you are

• You can demonstrate 5 years experience in: Implementing and supporting Active Directory and Entra ID backend infrastructure . You can also demonstrate knowledge and expertise with Active Directory related 3rd party tools for monitoring/logging/security, Entra connect, creating scripts and building automation using PowerShell. Experience in Operations and Security, with single sign-on services Saml/OAuth/OpenID, Radiant Logic Virtual Directory Services, Quest Active roles server, certificate management, LDAP, DNS, GPO management, MFA, conditional access policies.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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