At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Our Opportunity:
Chewy is hiring an HR Specialist, responsible for triaging tasks specified to the Team Member Services team at Chewy in our Plantation, FL office. The ideal candidate will be tech-savvy, have a proven customer service orientation, and be diligent This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are outcome-focused, you excel in quickly assessing core issues/concerns and you are efficient and organized.
What You'll Do:
- Review tickets and issues submitted to HR through ServiceNow
- Triage and assign the cases to the appropriate HR contact
- Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
- Assist with research and tracking of case issues and metrics
- Provide ongoing support on decreasing triaging traffic through standardizing self-service support
- Provide Tier 1 inbound phone support for HR Shared Services.
What You'll Need:
- HS Diploma or GED, Bachelor's degree preferred
- Experience preferred in working in ServiceNow or similar case management platform
- Previous HR Experience preferred
- Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
- Excellent communication, analytical, problem-solving and troubleshooting skills
- Meticulous; demonstrate strong interpersonal and time management skills, as well as strong data entry skills
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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