About Us
Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.
In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development.
The Role
As an HR & Employment Relations Advisor, you will deliver expert, commercially focused HR advice to a diverse and growing client base. This role is predominantly telephone-based and requires strong technical HR knowledge, sound judgment, and confidence handling complex and sensitive employee relations matters.
You’ll support clients across a wide range of HR topics—from day-to-day employee management issues to high-risk and complex cases—while building trusted advisory relationships and delivering an exceptional client experience. This is an office based role. Compensation Range: $65,000 - $75,000 dependent on experience. This is an existing vacancy.
Key Responsibilities
- Act as a primary point of contact for clients, providing expert advice on complex HR and employment relations matters including terminations, disciplinaries, and performance management
- Conduct in-depth consultations, offering practical, strategic solutions to complex HR challenges
- Demonstrate subject-matter expertise while empowering clients with best practices, compliance guidance, and legislative updates
- Lead high-level client discussions, providing insights and recommendations aligned with employment legislation and business needs
- Review and analyze client documentation, delivering tailored advice aligned with employment law and contractual obligations
- Take ownership of complex HR cases from initial consultation through to resolution, building strong client relationships
- Stay current with employment legislation, case law, and HR best practices through ongoing professional development
- Meet or exceed KPIs and SLAs, with a focus on quality, accuracy, and first-call resolution
- Accurately document all advice, case details, and client interactions in Salesforce and related systems
- Follow internal escalation protocols and demonstrate discretion when managing sensitive matters
- Actively participate in training to ensure technical knowledge remains current and robust
What You Bring to the Team
- CHRP, CPHR, or CHRL designation
- Minimum 2+ years of relevant HR or employment relations experience
- Proven ability to work under pressure in a fast-paced, performance-driven environment
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage competing priorities
- Experience working in a KPI- or target-driven environment (shared services experience is an asset)
- Self-motivated, resilient, and solution-oriented
- A passion for delivering exceptional client service
Why Work for Peninsula?
- Clear career development and progression plan
- Health benefits
- Employee Assistance Program (EAP)
- RRSP matching program
- 15 days paid vacation + statutory holidays
- Extra day off for your birthday
- Supportive leadership and a Great Place To Work® Certified culture
Ready to Take the Next Step?
If you’re ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.
Apply now and become part of Peninsula Canada’s exciting growth journey.
Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.
Peninsula Canada Toronto, Ontario, CAN Office
123 Front St W, Toronto, Ontario, Canada, M5J 2M2
