HELOC Administrator

Equitable Bank is one of Canada's Top Small/Medium Employers for 2015 named by Mediacorp.
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About Equitable Bank
Equitable Group Inc. is a growing Canadian financial services business that serves the market through its wholly-owned subsidiary, Equitable Bank. Equitable Bank is a federally regulated Schedule I Bank with total assets of approximately $12 billion, 400 skilled employees and proven capabilities in lending and deposit-taking. Equitable Bank's integrated operations are organized according to specialty. Within Equitable Bank's Core Lending business, Single Family Lending Services funds mortgages for owner-occupied and investment properties across Canada while Commercial Lending Services provides mortgages on a variety of commercial properties on a national basis. Equitable Bank's Securitization Financing business originates and securitizes insured residential mortgages under the Canada Mortgage and Housing Corporation ("CMHC") administered by the National Housing Act. Equitable Bank provides savings products including Guaranteed Investment Certificates and savings accounts. Equitable Bank was founded in 1970 as The Equitable Trust Company.

Job Title:  HELOC Administrator
Department:  Mortgage Services
Reports To: Manager, Mortgage Services

Purpose of Job:
 

The HELOC Administrator will be responsible to monitor the day-to-day reports and daily process activities pertaining to HELOC.  The incumbent will be required to understand and follow HELOC processes and procedures with emphasis on dealing with borrowers, internal and external contacts.
 

Main Activities:
 

• Accountable for monitoring Fraud Alert & Disputed Items
• Monitor, investigate and resolve Work Queue items  within 24 hours
• Investigate and resolve rejected items e-Report on a daily basis and escalate to HELOC Coordinator/Product Manager as necessary
• Ensure that Out of Sync and Exception reports are reviewed daily, and corrections are  updated, escalated to appropriate departments if necessary
• Monitor Returned Payments and contact clients to obtain updated information
• Conduct soft calls on past due accounts, follow existing MS collection procedure
• Investigate and reissue access cards  and pin that were flagged as lost/stolen
• Responding to telephone calls or email correspondence from borrowers, inter-departmental inquiries and other stakeholders within 24 hours
Experience and Skill Requirements: 
   • Completed a diploma program in a related discipline and have a minimum of 2 years of servicing  support  in an office environment
   • Some experience  of Home Equity Line of Credit processing  required
   • Strong organizational skills are a must with the ability to multi-task
   • Ability to work effectively and collaborate with internal functional support groups
   • Good working knowledge of MS Office (primarily excel)
   • Self-motivated, results focused team player with a positive attitude
   • Ability to work independently and produce quality results
   • Bilingual (French)  an asset but not required

Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely matches the requirements of the position.