Great that you're thinking about a career with BSI!
Head of Regional Training Operations – Assurance
Location: US or Canada - Hybrid
About the role:
Are you a dynamic leader with a passion for driving operational excellence and enhancing client experiences? As the Head of Regional Training Operations, you will oversee and optimize BSI’s Training Operations across the US, Canada, Mexico, and Brazil. This role is pivotal in ensuring our training programs meet the highest standards while delivering exceptional service to clients. You'll have the chance to lead a talented, geographically dispersed team, shape strategic initiatives, and help BSI maintain its position as a leader in the industry.
Reporting directly to the Training Director, Americas Assurance, you will play a critical role in shaping training delivery, ensuring compliance, and driving operational efficiency that supports revenue generation across the Americas.
In your day to day, you will be responsible for:
- Lead with Precision: Oversee all regional training operations, including scheduling, resource allocation, and program delivery across the Americas.
- Optimize Operations: Ensure training programs meet both internal and external accreditation standards while maintaining cost efficiency and high client satisfaction.
- Drive Compliance: Ensure all instructors and programs comply with the required standards (e.g., Exemplar Global, IRCA), and maintain BSI’s exceptional reputation for quality.
- Team Leadership: Lead, mentor, and inspire a high-performance team across the Americas, fostering a culture of collaboration and continuous improvement.
- Client-Centric Strategy: Collaborate with Sales and Marketing to ensure training services align with business development strategies and client needs.
- Innovate for Impact: Drive operational improvements through innovative solutions and anticipate market trends to support future growth and competitiveness.
- Measure Success: Monitor and report key performance indicators (KPIs), including operational efficiency, client satisfaction, and team performance, to optimize training operations.
To be successful in the role, you will have:
- Proven Leadership: 7-10 years of experience in regional operations management, with a strong track record in training, professional services, or the education industry.
- Operational Excellence: Extensive experience in managing P&L, resource allocation, and ensuring compliance across multiple regions.
- Cross-Border Expertise: Demonstrated success leading teams across diverse cultures and countries.
- Tech Savvy: Proficiency in CRM tools (e.g., Salesforce) and Learning Management Systems (LMS), and strong data analysis skills.
- Strong Communication Skills: Exceptional ability to build relationships and influence stakeholders at all levels of the organization.
- Problem Solver: Strong analytical and problem-solving skills to drive continuous improvements in operational performance.
- Results-Oriented: A goal-driven mindset with the ability to balance profitability with purpose-driven priorities.
Preferred Qualifications:
- Multilingual: Fluency in Spanish, French, or Portuguese is a plus.
- Educational Background: A Bachelor’s degree in business, operations management, or a related field (MBA preferred).
Why BSI?
At BSI, we believe that excellence is not just a goal, it’s a mindset. We are a global leader in standards development and assurance, trusted by over 86,000 clients worldwide. When you join BSI, you’re not just taking on a job, you’re contributing to a mission that impacts industries from aerospace to healthcare.
BSI offers:
- Competitive salary and benefits
- Flexibility in working arrangements to suit your lifestyle
- A chance to lead and innovate in a fast-paced, global environment
- Opportunities for professional development and career growth
- A collaborative, inclusive, and dynamic workplace
Salary Range:
The salary for this position can range from $102,750 to $137,000 annually, depending on experience, location, and internal compensation factors.
Do you believe the world deserves excellence?
If you’re ready to lead operations in a company committed to continuous improvement, client satisfaction, and global impact, then BSI is the place for you. Apply now to be a part of our global family and drive the future of training operations in the Americas!
Diversity & Inclusion:
BSI is an Equal Opportunity Employer. We embrace diversity and are committed to fostering an inclusive environment where all employees can thrive and succeed.
Accommodations:
If you require any reasonable accommodations during the recruitment process, please let your Talent Acquisition Partner know. We are here to support you.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
