Company:
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 700,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en.
Business/Vertical:
The EverPro business within EverCommerce offers business management solutions that help home and field service small businesses work more efficiently and improve every touchpoint with their customers. Software solutions customized for field services, landscaping, pest and lawn, remodeling and roofing help these businesses with everything from scheduling and tracking jobs, to quoting, invoicing and payments processing, to customer relationship, review and reputation management.
Position Summary:
The Head of Joist is the senior business owner accountable for the performance, strategy, and execution of the Joist product within the EverPro Invoicing portfolio.
Reporting to the GM, this role operates as the accountable business leader for Joist, owning commitments and outcomes across revenue, retention, monetization, and profitability.
This role does not directly manage Product, Engineering, or Marketing. Instead, it leads through influence, clear prioritization, and disciplined decision-making within a shared portfolio operating model that includes:
A centralized Growth function
A portfolio-level Director of Planning & Insights
Shared Product and Engineering leadership
The Head of Joist owns business outcomes. Growth owns experimentation. Planning & Insights owns commitment discipline.
Key Responsibilities:
Business Ownership and Accountability
Own Joist revenue, retention, engagement, and profitability outcomes
Accept or reject business commitments within the portfolio planning cadence
Translate growth insights into credible, deliverable business commitments
Take accountability for performance variance and corrective action
Strategy & Prioritization
Define and evolve the Joist business strategy
Set clear priorities and sequencing across initiatives
Make explicit trade-offs when capacity is constrained
Align investments with portfolio-level objectives
Cross-Functional Leadership
Align Product, Engineering, Marketing, Growth, and Support around business priorities
Negotiate capacity and timelines at peer level with functional leaders
Act as the final business decision-maker for Joist trade-offs
Ensure execution maps directly to committed business objectives
Partnership with Growth and Payments
Partner with the Head of SaaS Growth to evaluate and adopt scalable growth initiatives
Collaborate with the Payments Business Owner to align monetization strategy
Represent Joist priorities within horizontal initiatives
Operating Within the Portfolio System
Partner with the Director of Planning & Insights to set credible commitments
Participate in weekly commitment reviews and monthly business reviews
Surface risks early and make clear recommit / decommit decisions
Contribute to quarterly OKRs and semi-annual strategic planning
Qualifications:
10+ years in SaaS leadership roles with accountability for business-level outcomes
Experience owning revenue, retention, or P&L results
Demonstrated ability to negotiate cross-functional capacity without direct authority
Experience operating within structured planning and performance cadences
Strong commercial judgment and trade-off discipline
Comfort making decisions under uncertainty
Excellent executive communication skills
Bonus: Experience in PLG SaaS or SMB SaaS environments
Bonus: Experience operating within a portfolio or matrixed structure
Personal Characteristics:
Smart and curious.
Clear decision-maker who accepts accountability
Comfortable making explicit trade-offs
Structured thinker who values planning discipline
Influential but not political
High ownership mentality
Calm under ambiguity and variance
Compensation:
EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.
EverCommerce is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada or the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role will require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits & Perks
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
Continued investment in your professional development through learning allowance
RRSP/TFSA with company match
Annual wellness stipend
Flexible and generous paid time off
Employee Stock Purchase Program
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
