Who We Are:
Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
Reporting to the Group Head, Technology & Operations, this vacant Head, Fraud, T&O, position will lead the strategic vision, execution and operational excellence of Interac’s Fraud services. This role is pivotal in safeguarding the organization and its customers by ensuring scalable, secure, and resilient fraud detection and prevention capabilities across our platforms – including Real-Time-Rail (RTR), Interac e-Transfer, and emerging Fraud services.
What You Will Do:
Define and execute the strategic roadmap for Fraud T&O, aligning with Interac’s enterprise fraud strategy and long-term technology goals.
Drive innovation in fraud detection, software engineering, infrastructure modernization, and operational resilience.
Align fraud technology operational readiness and operating model to RTR.
Partner with Product Owners, Delivery Leaders, and Technology Leads to align technical capabilities with fraud product needs.
Lead resource planning and optimization across Fraud T&O.
Evaluate automation opportunities and deprioritize low-value pipeline work.
Lead upgrades to fraud modeling and scoring engines to address rising scam losses and maintain risk thresholds.
What You Bring:
15+ years of leadership experience in IT Delivery & Operations, with a proven track record of managing large-scale, complex technology projects.
Exceptional leadership skills, with the ability to develop and communicate a T&O vision that inspires and motivates staff and aligns with the IT and business strategy.
Deep understanding of fraud detection tools, cybersecurity principles, and financial crimes risk management.
Proficiency in automation tools and frameworks to enhance software engineering and infrastructure efficiency and reliability.
Strong background in security measures and compliance to ensure solutions adhere to regulatory standards.
Proven ability to lead cross-functional teams and collaborate effectively with stakeholders at all levels of the organization.
Strong influencing skills to achieve alignment and drive strategic initiatives across the organization.
Focus on operational excellence, ensuring that services are reliable, efficient, and meet the needs of both internal and external stakeholders.
Proficiency in ITSM processes and tools, ensuring smooth and effective management of IT services.
Commitment to continuous improvement, driving initiatives that keep the organization at the forefront of industry trends.
Experience in the payments or financial services industry is preferred.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
What We’re Offering:
The hiring range for this position will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact
Why Join Us?
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:
Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.
Additional Pre-Employment Requirements:
To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
Equal Opportunity Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.
Top Skills
Interac (interac.ca) Toronto, Ontario, CAN Office
200 Bay Street, Suite 2400, , Toronto, Ontario , Canada, M5J 2J1
