Head, Fraud, T&O

Head, Fraud, Technology & Operations (T&O) 

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada. 
 

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you. 

Reporting to the Group Head, Technology & Operations, the Head, Fraud, T&O, will lead the strategic vision, execution and operational excellence of Interac’s Fraud services. This role is pivotal in safeguarding the organization and its customers by ensuring scalable, secure, and resilient fraud detection and prevention capabilities across our platforms – including Real-Time-Rail (RTR), Interac e-Transfer, and emerging Fraud services. 

You’ll be responsible for:   

• Defining and executing the strategic roadmap for Fraud T&O, aligning with Interac’s enterprise fraud strategy and long-term technology goals. 

• Driving innovation in fraud detection, software engineering, infrastructure modernization, and operational resilience.  

• Aligning fraud technology operational readiness and operating model to RTR. 

• Partnering with Product Owners, Delivery Leaders, and Technology Leads to align technical capabilities with fraud product needs.  

• Leading resource planning and optimization across Fraud T&O. 

• Evaluating automation opportunities and deprioritizing low-value pipeline work.  

• Lead upgrades to fraud modeling and scoring engines to address rising scam losses and maintain risk thresholds. 

You bring:   

• 15+ years of leadership experience in IT Delivery & Operations, with a proven track record of managing large-scale, complex technology projects. 

• Exceptional leadership skills, with the ability to develop and communicate a T&O vision that inspires and motivates staff and aligns with the IT and business strategy. 

• Deep understanding of fraud detection tools, cybersecurity principles, and financial crimes risk management.  

• Proficiency in automation tools and frameworks to enhance software engineering and infrastructure efficiency and reliability.  

• Strong background in security measures and compliance to ensure solutions adhere to regulatory standards. 

• Proven ability to lead cross-functional teams and collaborate effectively with stakeholders at all levels of the organization. 

• Strong influencing skills to achieve alignment and drive strategic initiatives across the organization. 

• Focus on operational excellence, ensuring that services are reliable, efficient, and meet the needs of both internal and external stakeholders. 

• Proficiency in ITSM processes and tools, ensuring smooth and effective management of IT services. 

• Commitment to continuous improvement, driving initiatives that keep the organization at the forefront of industry trends. 

• Experience in the payments or financial services industry is preferred. 

• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.