About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Instrumental in the success, effectiveness and scalability of our Dialpad Sales Organization, our operations teams are critical to the employees and customers of Dialpad. The Sales Operations organization is responsible for delivering the absolute highest levels of support and visibility to our Sales teams to ensure we are delivering on industry leading efficiency across the Sales org. Using your problem-solving skills, technical aptitude with reporting tools, and cross functional relationships, this role will aim to support and assist our internal teams to drive success and efficiencies for the sales teams.
Your role
As a member of the Sales Operations team you will focus on providing reporting, insights/analysis and process support for our Sales teams. You will respond to and work internal questions and requests regarding data accuracy, reporting needs, best data practices and other ad-hoc requests. This is a team that requires quick and accurate responses with a high level of attention to detail. This is a work from home position.
What you’ll do
- Work effectively with internal support departments to develop effective sales strategies.
- Generate ad-hoc reports and dashboards.
- Work cross functionally to develop new reporting and automate processes.
- Prepare QBR and presentations to support sales.
- Support the annual sales planning process.
- Manage Territory and Quota-Setting throughout the year.
- Assist in weekly sales call facilitation.
- Implement new technologies as needed to support the sales teams.
- Respond to internal inquiries via email ticketing system, phone and chat.
- Validate data in our systems is up to date and accurate.
Skills you’ll bring
- Minimum 2-3 years’ experience working in an operations role.
- English business fluency required.
- Experience working in successful customer-centric hyper-growth companies.
- Salesforce experience required.
- Experience with a BI Tool (DOMO, Microsoft PowerBI, Tableau, etc.).
- Attention to detail and experience working with large complex datasets.
- Superior written and verbal communication skills, analytical skills, and ability to follow detailed processes.
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
- Strong business acumen to ensure we are asking the right questions from the requestor in order to deliver on reporting or analysis that adds value.
- Ability to work cross departmentally.
Who you are
- Able to work 8am - 5pm Central or Eastern Time.
- Positive team player who embraces a team-first attitude and contributes to overall team success.
- Willing to learn and take on new challenges each day.
- Able to adapt quickly to an ever-changing environment.
- Goal oriented and motivated to meet and exceed established KPI’s.
- Excited to work with data and find ways to improve our current processes.
- Able to establish rapport and gain situational awareness quickly within our cross functional teams.
- Experience with SaaS providers an asset.
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
