7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.
As the Business Operations Associate at 7shifts, reporting to the Senior Manager, GTM Operations, you will drive accurate, trusted, and well-understood revenue forecasts that guide key strategic decisions across the business. You’ll own our detailed bottom-up revenue models and maintain the integrity of key business performance metrics. Working closely with GTM Operations, FP&A, and the Data team, you will translate operational data into reliable financial forecasts. This is a fast-moving, high-impact role for someone who enjoys digging deep in the data, getting things right, and keeping pace with a business that adapts quickly.
What you’ll do:
- Own Forecast Models: Own the structure, accuracy, and ongoing maintenance of all bottom-up revenue forecast models, establishing the trusted baseline for business planning and decision-making
- Actualize Forecast Models: Actualize monthly inputs to support adjustments to strategy and resourcing based on real-time performance trends
- Documentation and Change Log: Maintain clear documentation, metric definitions, and model change logs to ensure transparency, consistency, and alignment across stakeholders
- Data Integrity and Audit: Conduct routine audits and integrity checks with the Data team to ensure reliability and accuracy of the data
- Performance Reporting: Manage and prepare data for Monthly Business Reviews, highlighting performance drivers and enabling leaders to identify risks, prioritize focus areas, and take action
- Scenario Analysis: Build and maintain frameworks for scenario and sensitivity analysis, creating flexibility in strategic planning through proactive modeling of potential outcomes
- Target Setting: Support in the development and maintenance of targets for key business segments and sales teams to ensure goals are aligned with the broader business strategy and financial plan
What you bring:
- You bring 1–3 years in a highly analytical role within a SaaS or high-growth tech environment, or in a transferable path like Consulting, Strategic Finance, Investment Banking, or Corporate Strategy
- You’ve worked closely with revenue operations or go-to-market teams and understand how forecasting connects to product engagement and sales performance
- You have strong modeling skills with hands-on experience maintaining and QA’ing complex Google Sheets or Excel models used for real decision-making
- You’re great at prioritizing and moving fast, and you’re comfortable working in a high-growth, fast-changing environment
- You’re highly organized and able to manage multiple forecast models, inputs, and deadlines at the same time
- You have strong data intuition, pay close attention to detail, and can connect inputs to the bigger business picture while sense-checking and validating along the way
- You communicate clearly, work well with cross-functional teams, and bring a high level of accountability and ownership to your work
It’d be even cooler if you had:
- Experience working with Salesforce or other CRM tools
- Experience with BI/reporting tools (ThoughtSpot, Looker, Tableau, etc.)
Our commitment to our Shifties:
- Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
- Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
- Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
- Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
- Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
- Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
- Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.
We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.
We thank you for your interest in joining the 7shifts team!
Our privacy policy can be found here.
Top Skills
7shifts Toronto, Ontario, CAN Office
130 Adelaide St W,, Toronto, Ontario, United States, M5H 3P5
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