Growth Account Manager

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.

Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. 

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work,  where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About the Role
Are you prepared to advance your career as an Account Manager at ScalePad? We are seeking a dynamic individual passionate about cultivating and nurturing strong partnerships. Your primary objective is to ensure the success of our customers while aiding them in business growth. In this role, you will not only manage and expand your portfolio but also deliver an exceptional experience at every stage of the journey. If you're a critical thinker with a laser focus on business outcomes and a genuine interest in our partnership model, we invite you to help us establish ScalePad as the preferred choice in our partners' technology stack.

Responsibilities

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Serve as ScalePad’s outward facing representative, owning and growing a defined book of business with full accountability for revenue performance, partner relationships, and long term value.
  
• Drive expansion revenue within existing accounts through upselling, cross selling, and adoption of additional ScalePad products and services.
  
• Build and manage a healthy sales funnel through proactive sequencing, marketing and product lead management, and targeted account segmentation.
  
• Own an MRR based revenue model within our Core Accounts, with responsibility for accurate monthly and quarterly forecasting, pipeline management, and attainment of revenue targets.
  
• Identify, develop, and execute opportunities to deepen ScalePad’s position as a strategic and trusted technology and business partner.
  
• Develop strong product knowledge and deliver high level, value focused product demonstrations aligned to partner business outcomes.
  
• Collaborate closely with Customer Success, Solutions Engineering, Professional Services, Product, and Operations to ensure successful partner outcomes and revenue retention and expansion.
  
• Practice consultative selling through active listening, thoughtful discovery, and empathetic, informed responses to partner needs.
  
• Be self motivated and results driven, consistently striving to meet and exceed monthly and quarterly revenue goals.
  
• Maintain a coachable mindset with a commitment to continuous improvement and mastery of sales and account management skills.
  
• Forecast revenue accurately in alignment with the Growth Account Management function and business expectations.
  
• Maintain disciplined data hygiene and reporting accuracy in HubSpot and Gainsight.

Your Strengths and Skills

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

• Hold a minimum of 3 years of Account Management or Account Executive experience in a B2B SaaS environment.
• Exhibit a strong work ethic, the capacity to work intelligently, and an aspiration for exceptional success.
• Thrive in a fast-paced, dynamic, and entrepreneurial work environment.
• Demonstrated ability to apply sales methodologies that lead to deep discovery and strong, value based negotiations.
• Possess a process-oriented mindset and adept day-to-day prioritization skills.
• Demonstrate assertiveness and the ability to engage and captivate audiences while maintaining a vibrant atmosphere.
• Embrace a self-starter mentality, quick learning abilities, and a passion for operating with speed and enthusiasm.
• Possess outstanding and professional communication skills across both internal and external stakeholders.
• Preferred experience includes prior experience in SaaS and the MSP market, particularly in a high-performance environment.
• Strong understanding of CRM management, outreach sequencing, and managing a high volume of accounts.
  

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.
  

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.