Group Product Manager - Billing & Product Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Group Product Manager within the Product Management and Digital Solutions team, you will be supporting the Director and Product Managers across various portfolios.  In this role you will ensure we are achieving business objectives, and managing the relationship with various partners throughout the bank for all facets of the product management lifecycle and projects related to Commercial Billing & Product Support.

You will lead in the development, management, presentation and implementation of billing solutions, including tactics that will build the business and optimize profitability, efficiency, growth and improve the client experience.  You will also lead in the development and modernization of our billing infrastructure and serve as the point person on a variety of overarching projects across Transaction Banking.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Product Management - Take ownership of the assigned product portfolio, focusing on maximizing efficiency and reducing revenue leakage of products through regular competitive reviews, analysis of system interoperability and cost management.  Develop product roadmaps and recommendations for consideration by management and subsequent incorporation into Product Management and Digital Solutions’ overall business plan. Defining criteria to monitor on-going compliance to established service level agreements, and ensuring service levels meet or exceed the client’s expectations and the standards of key major competitors with reasonable consistency. Communicate business strategy and initiative updates to large groups of stakeholders via presentation formats to deliver clear, concise and effective communication.
• Collaboration - Act as a focal point for product and market information for the assigned product portfolio, providing specialized support for key client solutions during the sales cycle. Provide subject matter expertise to various internal business partners in order to support key stakeholders, business cases, requirement documents, product collateral and communications. Contribute to strategy, annual business plans, development of recommendations and business cases for programs supporting Commercial Banking clients.
• Project Management & Continuous Improvement - Accountable for delivery of key initiatives related to your assigned product portfolio. Lead in the development of options and proposals for projects related to product enhancements and developments and make recommendations regarding impact, effectiveness and feasibility. Develop recommendations inclusive of research market activities to ensure timely and comprehensive knowledge of technology, target market segments, and key clients is reflected.

Who You Are

• You can demonstrate experience in Billing & Product Management, with preferred experience in billing infrastructure. You have strong knowledge of strategic planning with demonstrated project delivery skills and understanding of our network and operations.
• You think and act as a Product owner. You take full responsibility for how clients interact with financial services products. You are constantly thinking about how to improve the client experience and possess the drive and demonstrated ability to take the necessary measures to achieve these goals.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong command of Microsoft Word, Excel, PowerPoint.
• You give meaning to data. You have strong analytical skills, and are able to understand and draw conclusions from data. You are experienced in building financial models and conducting/understanding credit risk analysis
• You're driven by collective success. You value building effective working relationships and know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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