Global Operations Manager

As Operations Manager, you will play a mission-critical role in supporting and scaling ServerMania’s global infrastructure operations. Your responsibilities will span datacenter logistics, vendor coordination, order fulfillment, hardware lifecycle management, and infrastructure deployment support. This includes overseeing inbound and outbound shipments, managing inventory levels, resolving hardware-related issues, and ensuring the timely delivery of customer orders.

You will work cross-functionally with Engineering, Sales, Support, and Marketing to align operational workflows with business objectives. In addition, you will take a lead role in managing and evolving the Dedicated Server product line—from maintaining competitive product standards to supporting Sales with custom configurations and pricing strategies.

The ideal candidate brings 5+ years of experience in the Infrastructure-as-a-Service (IaaS) or datacenter hosting industry, along with a Project Management Certification. Fluency in English, strong analytical and communication skills, and the ability to multitask in a 24/7/365 environment are essential for success in this.

Compensation

Base Salary: $105,000 CAD/year (depending on experience and location)

Performance Bonus: Up to 10% annually, tied to operational KPIs such as deployment timelines, inventory accuracy, and vendor SLA optimization

Project Bonuses: $2,000–$5,000 for leading major cluster deployments, data center migrations, or process improvements

Equity / Profit Sharing: Long-term incentives available after 12–18 months for high-performing individuals

Minimum Qualifications

• 5+ years working in the IaaS community
• Project Management Certification
• Working knowledge and demonstrated skill working with hardware
• Experience with logistics and dealing with shipping companies such as FedEx
• Excellent English Proficiency
• Being available on-call 24/7 for emergencies

Additional Qualifications

• Experience working in a 24/7/365 industry.
• Solid communication skills, both verbal and written
• Excellent problem-solving and troubleshooting skills
• A proven ability to manage multiple simultaneous tasks while adhering to customer expectations and company policy
• The ability to thrive in a fast-paced team environment
• Project Management Certified (preferably) 
  

Responsibilities

Data Center Facility Management

• Coordinate with Facility Providers: Act as the primary point of contact with QTS, Cologix, CoreSite, Telehouse, and other colocation vendors.
• Rackspace & Power Management: Oversee power usage (e.g., 5kW–15kW racks), cooling requirements, and space planning for future expansions.
• Access Control: Manage badge provisioning, remote hands requests, and ensure 24/7 secure access protocols are enforced.
• Site Visits & Audits: Perform routine audits of facilities (U.S. & international), coordinate with engineering for physical installations.
• Downtime Response: Work with NOC and vendor teams during fiber cuts, blackouts, or power incidents (e.g., RFO coordination and incident post-mortems).
  

Order Fulfillment, Inventory, and Logistics

• Order Tracking: Manage the full lifecycle of hardware orders (from procurement → staging → racking → go-live).
  
• Vendor & Shipment Coordination:
  • Coordinate shipments with FedEx, DHL, and freight services.
  • Track inbound/outbound shipments for servers, network gear, and parts across BUF, EWR, LAX, AMS, etc.
    
• Inventory Management:
  • Oversee server burn-in and staging processes.
  • Maintain inventory logs (asset tags, serial numbers, spares availability).
  • Monitor stock levels and forecast needs based on growth trends and failure rates.
    

Process & Systems Management

• Workflow Optimization: Design SOPs for RMA processing, server build timelines, and escalation paths.
• System Tools Management:
  • Ticketing platforms (e.g., Zendesk, JIRA)
  • Inventory tools (e.g., Netbox, custom databases)
  • Monitoring integrations for uptime and alerts (e.g., Uptime Robot, Grafana)
    

Team & Cross-Departmental Coordination

• Interface with Sales & Support:
  • Ensure smooth delivery for client builds.
  • Coordinate deployment timelines with the Sales & Customer Success teams.
• Engineering Collaboration:
  • Work with Network & Solutions Architect and DevOps for network rollouts, RDNS flushing, and reputation issues.
• Finance Liaison:
  • Track CapEx for hardware and report billing discrepancies for facility invoices.
    

Infrastructure Deployment & Decommissioning

• Build Projects: Manage deployments for new clusters (e.g., AMD EPYC servers, GPU clusters, micro-nodes).
  

🚨 Emergency Response & Escalations

• After-Hours On-Call: Support incident response in mission-critical events.
• Client Communication Support: Work with account managers and tech leads to explain outages, migration delays, or order ETAs.
  

Disclaimer: This job description only summarizes the typical functions of the position. It is not an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional relevant duties and tasks may be assigned as part of the job function in a way that best supports the organizational needs.

Compensation & Growth Path

We’re committed to attracting top-tier talent—and to providing a clear path for career growth within our fast-paced, global infrastructure environment.

Additional Perks

• Remote-first flexibility with occasional paid site visits (EWR, BUF, LAX, AMS)
• 4 weeks paid vacation (aligned with European schedules)
• Equipment + internet stipend
• Sponsored certifications and technical training (e.g., PMP, AWS, infrastructure ops)
• Remote or Hybrid Work (if local): available in LAX, EWR, YVR, GTA
  

Reporting Structure 

• Direct report to CEO
  

Career Growth Roadmap

This role is ideal for an experienced datacenter or infrastructure manager looking to grow into a strategic leadership role within a 12-18-month timeframe.