Job Description
At JPMorganChase you will have the chance to be part of an amazing development journey while contributing to support our customers needs.
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer supporting over 650,000 merchant outlets processing $1.56 trillion per year. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
As a Global Boarding for Merchant Services - Analyst within Chase Merchant Services, you will be responsible for boarding and maintenance requests based on our Standard Operating Procedures (SOP) in our CRM Systems. You will ensure service levels are consistently met and perform several layers of quality control. You will also assist management in the development and training of staff, provide on-going recommendations to improve service, and complete special projects as directed.
Job Responsibilities
- Provide automated mass maintenance support and definition.
- Maintains knowledge of procedures, policies and products. Identifies and resolves more sensitive and complex Merchant issues.
- Assist our Implementation Managers on specific actions during a large conversion or complex customer boarding event.
- Provide on-going, unsolicited recommendations/feedback to management on methods to improve service.
- Completes special projects and performs other duties as requested or directed
- Lead and achieve goals via influence over non-direct resource assignments
- Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments
Required qualifications, capabilities and skills
- Bachelor's Degree, or equivalent experience, with a minimum 1 year in financial services or financial services consulting
- Strong interpersonal skills with excellent verbal and written communication skills
- Excellent end-to-end problem solving skills
- Demonstrated ability to resolve conflicts and positively influence and lead others.
- Strong time management, project management, change management and organizational skills
- Ability to interact productivity with colleagues at all levels
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
