Company Overview
Genesys Consultant - Call Center environment
Job Skills/Necessary knowledge of:
Technical Skills/platforms with experience and/or familiarity Strong emphasis on
Genesys related experience with broad understanding of overall call center
architecture
•Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting
• Understanding of call routing flows
• Installation, Troubleshooting, and Configuration of Genesys Infrastructure
Components
• Genesys Environment Troubleshooting knowledge
• Should know application configuration using GA, GAX, CME
North York, ON
Top Skills
What We Do
Vodastra Technologies is an IT services and solutions provider.
OnSite IT Support Services for Telecom, Utility and Energy, Retail, Technology and Services, Automotive, Pharma, Banking and Finance plus more industries and Management Consulting Services for Critical Enterprise Business processes.
