The Genesys Consultant will work in a call center environment, focusing on Genesys technologies. Responsibilities include installing, troubleshooting, and configuring Genesys infrastructure components and managing call routing flows.
Company Overview
Genesys Consultant - Call Center environment
Job Skills/Necessary knowledge of:
Technical Skills/platforms with experience and/or familiarity Strong emphasis on
Genesys related experience with broad understanding of overall call center
architecture
•Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting
• Understanding of call routing flows
• Installation, Troubleshooting, and Configuration of Genesys Infrastructure
Components
• Genesys Environment Troubleshooting knowledge
• Should know application configuration using GA, GAX, CME
North York, ON
Top Skills
Call Center Reporting
Cme
Ga
Gax
Genesys Call Routing
Ivr
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