Vodastra Technologies

Genesys Consultant

Posted 18 Days Ago

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North York, ON

Entry level

Other

The Role

The role involves providing expertise in Genesys systems within a call center environment, focusing on call routing, IVR, and reporting. Responsibilities include installing, troubleshooting, and configuring Genesys infrastructure components, as well as application configuration and understanding call routing flows.

Summary Generated by Built In

Company Overview

Genesys Consultant - Call Center environment

Job Skills/Necessary knowledge of:

Technical Skills/platforms with experience and/or familiarity Strong emphasis on

Genesys related experience with broad understanding of overall call center

architecture

•Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting

• Understanding of call routing flows

• Installation, Troubleshooting, and Configuration of Genesys Infrastructure

Components

• Genesys Environment Troubleshooting knowledge

• Should know application configuration using GA, GAX, CME

North York, ON

Top Skills

Genesys

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The Company

Dallas, TX

32 Employees

On-site Workplace

Year Founded: 2005

What We Do

Vodastra Technologies is an IT services and solutions provider.

OnSite IT Support Services for Telecom, Utility and Energy, Retail, Technology and Services, Automotive, Pharma, Banking and Finance plus more industries and Management Consulting Services for Critical Enterprise Business processes.