General Manager of Restaurants - Eataly Sherway Gardens

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly features multiple full-service, sit-down restaurants offering authentic Italian dishes made with the highest quality, seasonal, fresh ingredients from Italy and sourced locally. Our restaurants serve hundreds and thousands of guests daily; high volume without ever sacrificing high quality.

The General Manager of Restaurants directs the front of house operations of all restaurants at an Eataly, working with the front of house and back of house teams.

Reports to the Director of Store Operations and oversees the team of Restaurant Managers.

• Partners with senior leaders and Corporate to plan, implement and direct all preparations for Eataly Sherway’s restaurants
• Organizes and oversees the store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards  
• Provides a steady leadership presence and actively participates on the floor, monitoring guest, food and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Recruits and leads  a team of managers: sets departmental goals, understands operational needs, provides training and motivation, and encourages interdepartmental collaboration
• Forecasts food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment
• Manages the P&L of restaurants, analyzing financial data and developing strategies around pricing, merchandizing and promotions to increase efficiencies and drive sales  
• Collaborates closely with the Head Chef and Back of House team to plan menus and activities
• Partners with Marketing, Retail and Quick Service Restaurants to plan and execute promotions and events
• Participates in employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 6+ years of front of house management experience in a high-volume, fast-paced restaurant
• Exceptional communication, leadership, motivational and team-building skills  
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office
• Experience with Italian cuisine and wine highly preferred  

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Availability to travel up to 10% of the time

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).  Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.  Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.