The Funeral Services Assistant supports funeral operations through clerical tasks and customer service, assists with service setup, prepares documentation, manages client interactions, and may handle transportation and vehicle duties. Responsibility extends to maintaining the dignity of services and complying with regulations.
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Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
JOB RESPONSIBILITIES
- Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
- Prepares documents related to services, cremations, maintenance, as directed by management
- Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
- Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
- Run errands such as for floral delivery, picking up of supplies, documents, etc
- Serves as an usher and may park cars or perform any transportation requirements.
- Drives Funeral Home vehicles for services and picking up families
- Ensures refreshments are available (where allowed by law)
- Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
- Prepares documents related to services, cremations, maintenance etc.,
- Greets and receives client families and / or other persons entering the office for information and assistance
- Accommodates the needs of the family during a service and/or visitation
- May wash and clean funeral home vehicles and other client vehicles as required from time to time
MINIMUM Requirements
Education
- High school diploma or equivalent
Experience
- Previous customer service and/or sales experience preferred
- Proficient with MS Office suite and databases preferred; ability and willingness to learn required
Certification/Licenses
- Valid driver’s license with an acceptable driving record required
Knowledge, Skills and Abilities:
- High level of compassion and integrity
- Clear and concise verbal and written communication skills
- Professional behaviors and team player
Postal Code: L8M 1J4
Category (Portal Searching): Operations
Job Location: CA-ON - Hamilton
Top Skills
Administrative Assistance
Clerical Assistance
Customer Service
MS Office
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The Funeral Services Assistant provides clerical and administrative support for funeral operations, including preparing for services, answering questions from the public, assisting with funeral and memorial services, and performing office duties. They also assure client satisfaction through compassionate service and adherence to company policies and procedures.
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