Full Stack Developer, Scheduling & Forecasting (ServiceOS)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as a Full Stack Developer

We are seeking a Full Stack Developer—primarily a backend Developer, but fully comfortable working across the stack—to help build and refine the next generation of Dialogue’s scheduling and automation platform. You will design and implement backend services and deliver the user-facing improvements needed in both the Member App and the Care Platform to expose new scheduling capabilities, workflows, and insights.

This role is essential to making the Scheduling & Forecasting team self-sustaining: you will ensure that every new scheduling feature—automated shift updates, availability adjustments, forecasting-driven recommendations—can be surfaced cleanly, safely, and intuitively in our front-end applications.

About the Scheduling and Forecasting Team

As Canada's leading virtual care provider, Dialogue is committed to helping millions of individuals improve their health and well-being. The Scheduling & Forecasting team powers the operational backbone that makes this possible: we build and run the systems that schedule our healthcare providers, forecast demand, and match patients with the right clinician across every Canadian jurisdiction. Our work directly influences SLAs, occupancy rates, provider workload balance, and the reduction of manual administrative effort across the company.

What you'll be doing

You will work at the intersection of backend engineering, product delivery, and user experience—building backend systems that orchestrate complex scheduling logic while also ensuring the right data and interactions are exposed to members, providers, and internal users.

By joining this team, you’ll help close the loop between scheduling intelligence and real-world workflows: building backend APIs, integrating optimization outputs, and delivering the UI components and UX changes that make these capabilities visible and accessible.

Day-to-day you will:

• Implement backend services and APIs that support scheduling automation, provider availability adjustments, and appointment management.
• Collaborate with data engineers and data scientists to integrate forecasting and optimization outputs into both backend and frontend flows.
• Build and modify user-facing components in the Member App and Care Platform to surface new scheduling features, insights, and workflow improvements.
• Ensure frontend experiences correctly reflect backend state, handling edge cases such as real-time updates, conflicts, and fallback behavior.
• Develop and maintain integration layers between backend services, UI components, and data sources—ensuring correctness, performance, and observability.
• Participate in architectural and design discussions, proposing solutions that balance complexity, usability, and long-term maintainability.
• Establish strong testing practices across the stack—from backend unit/integration tests to UI tests and end-to-end flows.
• Work closely with operations teams (provider ops, workforce planners, medical ops) to understand user needs and translate them into intuitive interfaces and predictable system behavior.
• Contribute to improving the team’s developer experience, internal tooling, and documentation to accelerate iteration and reliability.

We'd love to hear from you if you have

• Bring strong backend engineering experience (services, APIs, distributed systems, databases) and are confident working in a full-stack environment.
• Have experience building or contributing to user-facing applications—web or mobile—using modern frontend frameworks.
• Are comfortable implementing features end-to-end: data modeling, backend logic, API design, UI components, and user flows.
• Have worked with event-driven systems, queues, or workflow orchestrators and understand how they impact UI/UX expectations.
• Care deeply about correctness, reliability, and clarity—especially in systems that alter real-world schedules and provider workflows.
• Are fluent in modern engineering tooling: CI/CD, automated testing, observability, version control, and infrastructure-as-code.
• Enjoy collaborating closely with product managers, designers, data scientists, and operational stakeholders to deliver cohesive experiences.
• Have a strong sense for UX quality, even if you identify primarily as a backend developer.

This role ensures the Scheduling & Forecasting team can deliver end-to-end value—from complex backend logic to the interfaces where providers manage their schedules and where members book appointments. As a Full Stack Developer, you will be instrumental in ensuring our sophisticated automation and forecasting capabilities translate into intuitive, reliable, and delightful product experiences.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up