About Us:
How many companies can say they’ve been in business for over 179 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is located in Toronto, Canada.
What’s the role?
The Freeform Process & Quality Engineer job purpose is to :
- Implement and qualify Freeform capability for CZV calculated products at 3rd party Rx prescription laboratories in accordance commercial and technical directives and to the required standard.
- Provide remote and on site Freeform trouble shooting support to contracted customers in a timely fashion to maximize uptime and performance
- Work with MET globally to provide support as needed across the ZEISS network.
- Provide support and backup to the CE quality depoartment for all aspects of lens testing, evaluation, report writing and customer feedback.
The role is customer-facing and involves a mix of onsite and remote activities.
Sound Interesting?
Here’s what you’ll do:
- Provide technical troubleshooting support to contracted customers, both remotely and onsite, for all aspects of the Rx coating process (including blocking, generating, polishing, engraving, etc.).
- Lead CZV product enablement at third-party laboratories.
- Connect customer LMS systems and set up ZEISS calculation services.
- Collaborate with quality systems personnel to:
- Define qualification protocols.
- Define audit requirements.
- Review and respond to quality results and audits to maintain customer performance.
- Work with global and regional teams to support all aspects of ZEISS freeform, including:
- Qualification and validation of new consumables.
- Validation of surfacing, polishing, and engraving processes.
- Update process and technical training programs, work instructions, and other training materials for customers, internal staff, production, maintenance, troubleshooting, and quality.
- Deliver training to internal teams and third parties.
- Provide input to technicians for equipment repair, maintenance, and installation as it relates to ZEISS support and business objectives.
- Perform customer capability assessments and audits.
- Update and create new process documentation and templates for local customer care teams, including site surveys, installation planning, training documents, and operation manuals.
- Collaborate with other technology experts to ensure seamless integration with other parts of the production process (order entry, coating, edging).
- Work with T&I to understand and support ZEISS coating developments.
- Complete all required ZEISS case documentation (case management tool, checklists, swimlanes, digital checklists).
- Collaborate with CE MET and CE Developer teams to identify and build tools that improve MET services.
Do you qualify?
Education and Experience Requirements:
- Associates in Engineering / Science or equivalent experience in technical support and service field in Rx surfacing required.
- Bachelors degree preferred.
- 5+ yrs experience in Rx surfacing environment.
- Experience with machine / equipment communications set up
Knowledge, Skills, and Abilities:
- In-depth knowledge of Rx surfacing and related laboratory processes
- Proven experience delivering technical projects with third parties
- Strong understanding of machine and network communication protocols
- Consistent high performance in previous roles
- Excellent technical and project management capabilities
- Personable, with strong verbal communication for extended customer interactions
- Professional, reliable, and attentive listener
- Effective team player, fostering collaboration across regional and corporate teams
- Ability to motivate and influence colleagues to adopt new techniques and behaviors
- Advanced problem-solving skills, including statistical analysis for product and process improvement
- Solid grasp of Operations Excellence principles
- Equally effective working independently or as part of a multidisciplinary, multicultural team
We have amazing benefits to support you as an employee at ZEISS!
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days
- The list goes on!
ZEISS is an Equal Opportunity Employer
Your ZEISS Recruiting Team:
Jo Anne MittelmanAccommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
