Fraud Operations, Countermeasures, Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:  

The vacant Fraud Operations, Countermeasures, Specialist role will report to the Leader, Fraud Analytics & Countermeasures.

What You Will Do:

Staff Management, Training & Development

• Coordinate and compile coaching reports and facilitate coaching sessions, guiding Fraud Analysts to consistently meet SLA and corporate fraud mitigation objectives.

• Develop and manage the monthly team schedule, strategically aligning with resource availability, service volume demands, and analyst performance metrics.

Incident & Request Management

• Serve as rotating on-call support for off-hour fraud management services, ensuring client inquiries, incidents, and requests are promptly resolved.

• Assist with Ombudsman and e-Transfer escalations, coordinating cross-functional communication for effective incident resolution.

Change & Release Management

• Act as backup for Fraud Operations at the Change Advisory Board (CAB) and assist with post-change validation checks when required.

Continuous Service Improvement

• Collaborate with management to enhance daily processes, tools, and documentation, implementing improvements through MUSIC methodology.

• Maintain a feedback loop with Fraud Analytics and Countermeasures to refine scoring engine rules with a goal to address emerging fraud trends and ensure sustainable scoring engine alert false positive.

• Lead orientation sessions for new Financial Institution (FI) partners onboarding to the e-Transfer service.

Centralized Fraud Detection

• Oversee fraud mailbox monitoring to ensure timely handling of stakeholder inquiries and support anti-phishing initiatives.

• Ensure fraud trend analysis tools are current, relevant, and aligned with team needs.

• Continuously monitor fraud systems for errors, identifying areas for process optimization and self-learning through MUSIC methodology.

• Detect emerging fraud trends and identify vulnerabilities, contributing to fraud rule adjustments and countermeasure acceleration.

• Verify the accuracy of data in the Fraud Alert System (FAS), initiating follow-ups or escalations as required.

Working Group & Client Engagement

• Support the Leader, Fraud Operations, in client advisory committees and working groups by preparing materials, coordinating logistics, and providing relevant updates.

What You Bring: 

• Demonstrated experience in guiding, coaching, and supporting team members in a 24x7 fraud operations environment.

• Skilled in organizing daily tasks, managing team schedules, and allocating resources effectively to meet operational demands and service levels.

• Solid understanding of fraud types and detection techniques, with the ability to recognize fraud trends and escalate issues appropriately.

• Capable of making sound, timely decisions within established guidelines, resolve operational issues, and provide real-time support to team members.

• Strong communication skills for coordination within the team and across departments, ensuring alignment on incident handling and operational updates.

• Competent in using Microsoft Office applications for reporting and communication; familiarity with fraud detection tools is an asset.

• Driven to meet individual and team performance targets, with an emphasis on consistent service delivery and improvement of fraud detection practices.

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.