Manage the post-sale journey for accounting firms, ensuring effective product use, tracking metrics, and providing customer feedback to improve services.
About Kick
Kick is an applied AI company building the first self-driving bookkeeping experience. We've raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff–so they can focus on what matters most.
We're a team of entrepreneurs, engineers and domain experts using craft, agency and candor looking to build the future of accounting and grow the ownership economy We're building out the founding go-to-market team for our accountant channel and are seeking an Account Manager to help own the post-sale relationship with accounting firms and drive activation, expansion, retention and advocacy across our growing customer base.
You will
- Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal
- Become a product expert and help accountants use Kick effectively, guiding them through trial, activation and expansion phases
- Design repeatable processes across the entire accountant lifecycle: education, adoption, growth and advocacy
- Work with the CEO and Head of Growth to define and build a repeatable customer growth playbook
- Track and optimize key metrics like activation rates, net revenue retention and expansion velocity
- Act as the voice of the accountant and provide clear, structured feedback to the Product, Engineering and AI teams
We're looking for someone who
- Proven 3-5+ years track record of managing customer relationships and driving post-sale outcomes in SaaS
- Startup experience; you take ownership and do your best work in a fast-paced and adaptive environment
- Experience working with and supporting a technical audience; bonus if you have previous experience working with accountants or finance
- Extraordinary written and verbal communication and presentation skills
Bonus if
- Background in accounting, bookkeeping, or financial services
- Advanced technical qualifications or experience (e.g. CPA, EA, Tax LLM)
- Empathy for entrepreneurs through experience as a founder or being self-employed
Location
- In person, 4 days per week, at our dedicated downtown Toronto office.
What we offer
- The OTE range for this role is CAD $180,000 - CAD $230,000
- Employee-friendly equity (early exercise, extended exercise)
- Comprehensive health, dental, vision
- Dedicated office space in downtown Toronto
- Best-in-class equipment
- 20 days/year of paid vacation
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