Foreign Exchange (FX) Application Support Senior Analyst

Citi OverviewCiti, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.Why Citi? Join a Global Bank that believes in its talentDue to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you. You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.
About the Team: ICG Production ManagementOur Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses. Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi. Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.Job DescriptionAs a Foreign Exchange Application Support Senior Analyst, you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our traders to confidently service our clients. Additionally, you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners. This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the Foreign Exchange. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems. There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!
Functional Key Responsibilities

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations
• Perform start of day checks, continuous monitoring, regional handovers, and same day risk reconciliations
• Develop and maintain technical support documentation 
• Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
• Participate in application releases, maintenances, and validation into production environment

Qualifications

• 5-8 years of experience in a Production Support role/environment will be considered advantageous.
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Basic Business knowledge/ understanding of financial markets and products.
• Good customer service, communication and interpersonal skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Effectively share information with other support team members and with other technology teams
• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
• Experience in some Programming languages (Python, Shell scripting etc.) to automate any BAU process to achieve efficiency
• Experience in Site Reliability Engineering (SRE) concepts and practices will be considered advantageous
• Knowledge/experience of Change/Incident/Problem Management Tools.

Education

• Bachelor’s/University degree or equivalent experience

What we Offer:We offer our employees a whole host of resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.In addition, our vast range of diversity networks demonstrates Citi’s commitment to growing a diverse workforce. Sounds like Citi has everything you need? Then, ask yourself – what progress will you make? Apply today

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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