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Job Description
Join our dynamic team as a Field Exam Specialist and play a crucial role in supporting our sub Line of Business managers. This position offers a unique opportunity to ensure the efficient operation of our exam team, handling a variety of tasks related to system maintenance, organization, and communication. If you are proactive, detail-oriented, and thrive in a fast-paced environment, this role is perfect for you. Be part of a team that values your ability to manage multiple priorities and meet deadlines effectively.
As a Field Exam Specialist in our team, you will assist sub Line of Business managers in supporting the exam team to ensure an efficient operation of the group. This role is vital to maintaining the smooth functioning of our scheduling system and requires excellent communication skills to liaise with internal staff, business partners, and external third-party suppliers. You will be instrumental in coordinating with other departments to ensure seamless exam processing and high customer satisfaction.
Job Responsibilities
- Monitor and maintain scheduling system to ensure accuracy. Conduct regular testing of system enhancements, procedures, processes, and implement corrective actions as needed.
- Serve as the point of contact for internal staff, business partners, and external third-party suppliers.
- Work with the scheduling managers to ensure exam team is set for timely exam start dates and required time & expense input.
- Maintain a scheduling system, department procedures, prepare third-party engagement letters, invoices to clients, conduct manager meetings, and review reports as needed.
- Provide general support to managers, examiners, business partners, and third-party suppliers to assist in the process flow of department reporting, payment, consultation, and technology requests.
- Work closely with other departments, such as underwriting, credit, and risk management, to ensure seamless exam processing, invoicing, and collection approval. Collaborate with the global support team to resolve supplier inquiries related to setup and payment processing to ensure a high level of customer satisfaction.
Required qualifications, capabilities, and skills
- High school diploma or equivalent; .
- Proficiency in MS Office (MS Excel, Word, and MS PowerPoint).
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to multi-task.
Preferred qualifications, capabilities, and skills
- Executive Assistant / Officer Manager experience will be a plus
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
