Leads GS1 Canada’s community management function, overseeing a Standards Lead and coordinating multi-sector stakeholder groups. Develops mandates, operational plans, governance structures, meeting agendas, accountability frameworks, and outcome tracking. Builds senior relationships with industry, government, and standards organizations; drives cross-departmental collaboration, standards adoption, training, change management, continuous improvement, and reporting to leadership and boards.
As the Facilitator, Community Management (Facilitator), the incumbent is responsible for leading and overseeing GS1 Canada’s community management function, including the planning, facilitation, and management of outcomes of all community group meetings and engagement activities across all sectors. Managing a Standards lead this role sets the operational direction for how GS1 Canada convenes and collaborates with Canadian industry to advance the adoption of GS1 standards and solutions while addressing Canadian business needs and requirements.
Working closely with each sector and/or business lead, the Facilitator ensures that all community group activities are aligned with GS1 Canada’s corporate strategy and Industry Board strategic priorities, that stakeholder engagement translates into tangible, measurable outcomes.
Key metrics for this role include the effective development of community groups, execution of annual community group operational plans, stakeholder engagement quality and satisfaction, standards adoption progress, cross-departmental collaboration, and the successful delivery of group mandates aligned with GS1 Canada’s strategic plan.
Key Responsibilities
- Manages the community management function, including a Standards Lead providing direction, oversight, and accountability across all community group activities and deliverables
- Collaborates with internal senior stakeholders to evaluate and approve proposed community management work via intake forms.
- Develop and execute mandates and annual operational plans for each community group and discovery session, ensuring all activities are aligned to Industry Board OGSM strategic priorities and GS1 Canada’s corporate strategy
- Oversees the end-to-end planning and facilitation of community group meetings and activities, ensuring agendas are decision-oriented and outcomes are tracked and implemented.
- Builds and maintains senior-level relationships with external stakeholders including industry associations, trading partners, and standards bodies to ensure Canadian business needs and requirements are understood, represented, and advanced at national and global levels.
- Maintains ongoing communication with internal stakeholders, subject matter experts and contributors regarding timeline updates and community needs and requirements.
- Establishes and maintains consistent action item tracking throughout all groups.
- Drives accountability for outcomes over activity, defining clear measures of success for each community group and reporting on progress to internal leadership, Industry Boards and Board of Governors as required.
- Leads internal cross-departmental coordination to ensure outputs from community activities are captured, acted upon, and integrated into GS1 Canada services and subscriber-facing functions.
- Identifies facilitation and standards education needs across the team and stakeholder base, and oversees the development and delivery of training, toolkits, and capability-building initiatives
- In partnership with the Board and Community Governance Director, manage internal and external participation in community groups to ensure appropriate level of representation, active participation and related contributions to maintain appropriate balance and optics.
- Champions continuous improvement across the community management function, embedding stakeholder feedback mechanisms and refining processes to increase speed, impact, and stakeholder experience.
Skills, Knowledge & Expertise
- Undergraduate degree required; post-graduate studies (i.e. MBA or supply chain certification) considered a strong asset;
- A minimum of 10 years of progressive experience in community management, stakeholder engagement, industry association work, or a related field, with at least 3 years in a people leadership role;
- Demonstrated experience building or leading multi-stakeholder programs with measurable outcomes, including designing governance structures, operational plans, and accountability frameworks;
- Proven ability to engage, influence, and build trust with senior-level stakeholders including executives, government representatives, and industry experts across a complex, multi-sector environment;
- Experience operating within or alongside standards development, supply chain, or not-for-profit organizations; working knowledge of GS1 standards and methodology is an asset.
- Strong strategic thinking skills with the ability to translate organizational priorities into operational plans and drive a team toward outcomes rather than activity;
- Excellent facilitation, communication, and written skills, with a track record of designing and running effective meetings, producing clear briefings, and moving groups from discussion to decision;
- Proven change management capability, with experience implementing new frameworks or processes in established organizations and managing stakeholder communications through transition.
- Comfortable working with data and reporting tools to track progress, surface insights, and demonstrate impact to senior leadership and boards.
About
GS1 Canada is committed to helping all employees, customers, stakeholders and subscribers in an effective and timely manner by preventing and removing barriers for persons with disabilities. Our policies and practices are intended to foster diversity, inclusiveness and accessibility, while also ensuring that the workplace is free from discrimination and harassment.
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