Role Description
This role is to provide high-level executive and administrative support to the Group Head of North America and Group Head of Commercial and sits within the Support Services Team. The role is critical to enabling the executive to operate effectively across a fast-paced, global organisation while delivering exceptional support to internal and external stakeholders.
This role requires managing complex calendars, coordinating high-priority meetings and events across multiple time zones, and supporting the preparation of presentations, reports, and communications. Acting as a key point of contact for the executive, this EA will maintain confidentiality, anticipate needs, and ensure seamless day-to-day operations.
As a key member of the Support Services Team, the EA will work both independently and collaboratively to provide outstanding executive support. The role requires close interaction with senior leaders, global teams, and external clients to ensure activities are executed efficiently and professionally. This role demands exceptional organisational skills, proactive problem-solving, and the ability to thrive in a dynamic and highly visible environment.
The ideal candidate is a polished professional with experience supporting senior executives, demonstrating sound judgement, strong communication skills, and the ability to manage competing priorities with professionalism, discretion, and attention to detail.
Specific Role Responsibilities
Executive & Administrative Support
- Provide comprehensive administrative support to multiple Senior Leaders, including complex diary management across time zones.
- Develop a strong understanding of executives’ priorities, workload and working styles in order to provide anticipatory and effective support.
- Build familiarity with executives’ internal and external stakeholders and support their broader leadership teams as required.
- Screen, prioritise and manage executive email inboxes, including drafting and responding to emails where appropriate.
- Organise, manage and maintain key documents, files and records.
Meetings & Governance Support
- Support executive and leadership meetings as required, including preparation and distribution of agendas, papers, minutes and action logs.
- Proactively track meeting actions, follow up with owners and provide meaningful updates to executives.
- Support on‑site or virtual Board and senior leadership meetings as required, including preparation and coordination.
- Arrange complex domestic and international travel for executives in line with FNZ travel policies and internal processes.
- Process procurement requests and manage purchase orders as required.
- Reconcile monthly corporate credit card statements and process business and approved personal expenses for executives (including, where applicable, Non‑Executive Directors).
Wider Administrative & Team Support
- Provide flexible administrative support outside of core executive coverage, including ad‑hoc tasks and projects as required to support business needs.
- Support the effective day‑to‑day running of the office environment where required, working closely with local and global Support Services teams.
- Contribute to cross‑cover within the Admin team, ensuring continuity of support during periods of leave or peak demand.
- Complete mandatory Risk, Compliance and other required FNZ training.
Continuous Improvement & Use of AI
- Actively leverage AI-enabled tools (e.g. Microsoft Copilot and other FNZ‑approved technologies) to improve administrative processes, productivity and quality of output.
- Identify opportunities to streamline workflows, improve documentation and reduce manual effort across executive support and team processes.
- Share best practices and learning with the wider Support Services and Admin community.
Travel, Expenses & Procurement
- Arrange complex domestic and international travel for executives in line with FNZ travel policies and internal processes.
- Process procurement requests and manage purchase orders as required.
- Reconcile monthly corporate credit card statements and process business and approved personal expenses for executives (including, where applicable, Non‑Executive Directors).
Wider Administrative & Team Support
- Provide flexible administrative support outside of core executive coverage, including ad‑hoc tasks and projects as required to support business needs.
- Support the effective day‑to‑day running of the office environment where required, working closely with local and global Support Services teams.
- Contribute to cross‑cover within the Admin team, ensuring continuity of support during periods of leave or peak demand.
- Complete mandatory Risk, Compliance and other required FNZ training.
Continuous Improvement & Use of AI
- Actively leverage AI-enabled tools (e.g. Microsoft Copilot and other FNZ‑approved technologies) to improve administrative processes, productivity and quality of output.
- Identify opportunities to streamline workflows, improve documentation and reduce manual effort across executive support and team processes.
- Share best practices and learning with the wider Support Services and Admin community.
Experience required
Minimum of 5 years’ experience in an Executive Assistant role, ideally supporting multiple senior stakeholders.
Experience within a financial services, fintech or technology-driven environment would be advantageous.
Demonstrated ability to work effectively across time zones and support senior leaders remotely.
Highly organised, proactive and detail‑focused, with a strong service mindset and high standards of delivery.
Comfortable working independently, taking initiative and managing competing priorities in a fast‑paced, delivery‑focused environment.
Strong relationship‑building skills, with the ability to interact confidently with senior stakeholders, team members and service providers.
Flexible and adaptable, with willingness to support a broad range of administrative tasks outside of core executive coverage.
Strong problem‑solving skills, able to respond calmly and logically to changing priorities.
High level of discretion and understanding of confidentiality requirements.
Strong written and verbal communication skills.
Advanced working knowledge of Microsoft Word, Excel, PowerPoint and Outlook; familiarity with AI‑enabled productivity tools is strongly preferred.
Self‑directed, delivery‑focused and committed to continuous improvement.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
FNZ Group Toronto, Ontario, CAN Office
Floor 15, 250 Yonge Street, Toronto, Canada, M5B 2L7
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