Act as the technical lead for enterprise customers: manage onboarding and SDK/integration implementations, troubleshoot APIs and web-stack issues, deliver technical presentations and QBRs, coordinate escalations with Support/Product/Engineering, drive adoption and expansion, create training/enablement, and mentor junior Solutions Engineers.
Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools.
Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount.
The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth.
Learn more about Noibu at www.noibu.com.
About the Role:
As an Enterprise Solutions Engineer at Noibu, you will be the technical backbone of our relationships with our largest and most strategic customers. While our Customer Success Managers own the overall account relationship, you own the technical relationship - deeply understanding each customer’s ecommerce environment, embedding Noibu into their workflows, and ensuring they consistently realize technical value from the platform.
You are a product expert and a trusted technical advisor. You thrive on understanding customer problems at a deep level and architecting elegant solutions. You work cross-functionally with CSMs, Support Engineers, and Product and Engineering teams to resolve complex issues, drive adoption, and ensure customers achieve their desired outcomes. Your work directly impacts customer retention, expansion, and long-term success.
What you'll be doing:
- Own the technical relationship and outcomes for a portfolio of enterprise customers - building deep relationships with technical stakeholders and serving as their primary technical point of contact throughout the partnership.
- Support and lead structured onboarding for new enterprise customers, conducting technical discovery, managing implementation of Noibu’s SDK and integrations (Jira, Slack, and others), and ensuring all technical implementation requirements are met on time.
- Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points - architecting tailored technical solutions and helping them address critical process gaps using Noibu.
- Partner closely with CSMs to strategize on & support renewals, expansion, and churn risk mitigation - delivering technical presentations, QBRs, and proactive value-delivery sessions to maintain and grow technical buy-in.
- Serve as the technical escalation point of contact for enterprise accounts - triaging complex issues, coordinating with Support Engineers, and interfacing with Product & Engineering to drive resolution.
- Develop and deliver training, enablement content, and solutioning sessions that empower customer teams to get maximum value from the platform.
- Act as a technical consultant to customer stakeholders at all levels - including management and C-suite - providing strategic guidance on platform usage, workflow best practices, and integration strategy.
- Surface customer use cases, recurring pain points, and product gaps to Engineering and Product teams, maintaining a strong relationship with them & helping drive the innovation roadmap.
- Stay current on all new Noibu product feature releases and serve as an internal SME, contributing to product documentation and team knowledge.
- Help guide and mentor junior members of the Solutions Engineering team.
Who you are:
- You have 3+ years of experience in a Solutions Engineering, Technical Account Management, or customer-facing technical role, ideally supporting enterprise customers.
- You have strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies, including experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP.
- You are a natural problem-solver with strong troubleshooting instincts and a continuous drive to deepen your technical acumen.
- You have experience working cross-functionally with Customer Success, Support, Product, and Engineering teams, and understand how to navigate complex organizations to get things done.
- You have excellent communication skills and can translate complex technical concepts for both technical and non-technical audiences - including executive stakeholders.
- You have strong project management skills and the ability to manage multiple enterprise accounts and competing priorities simultaneously without dropping the ball.
- You thrive under pressure, can navigate unexpected roadblocks with composure, and are comfortable working in fast-moving, ambiguous environments.
- You are organized, self-driven, and accountable - you take ownership of your customer outcomes and consistently follow through.
- Bonus points for:
- Experience working in an ecommerce environment and familiarity with ecommerce platforms such as Shopify, Magento, or Salesforce Commerce Cloud (SFCC).
- STEM degree preferred but not required. A background in Computer Science or a related field is a bonus.
Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next Unicorn
Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
🕰️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1
Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & Engagement
Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and an annual Holiday Party 🎄
...Plus much, much more.
If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we’re committed to building an environment where every team member feels included, supported, and valued for who they are. We’re proud to be an equal opportunity employer and believe that diverse perspectives fuel better ideas, stronger teams, and a better product.
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