Engineer, Production Support

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal is looking for an Engineer, Production Technology in the Production Engineering group for NBCUniversal's Operations and Technology (O&T) segment, based at the Telemundo Center facility in Miami, FL. O&T supports Enterprise Technology, Broadcast, and Production systems across NBCU globally.
The Production Engineer is responsible for providing best-in-class live television production support for NBCUniversal, supporting live and scripted/unscripted productions. This position will also support the Projects team to implement changes, enhancements, and support technology refresh projects and other business initiatives.
Primary Responsibilities:

• Become a subject matter expert on production workflows.
• Provide technical support and support maintenance of a live broadcast production environment consisting of multiple studios and production control rooms.
• Support virtualization and cloud initiatives, continuing deployment of virtual production systems both on-premise and in the cloud.
• Resolve support requests, monitor ticketing systems for new issues and assigned tasks, and performing preventative maintenance as assigned.
• Collaborate with other members of the engineering and technical teams in executing projects, including working with internal stakeholders to create and update configuration documentation, technical SOP's, training materials, etc.

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Computer Engineering, Electrical Engineering, Broadcast Technology, or related fields, or equivalent work experience.
• 5+ years of experience deploying and supporting broadcast technology, including graphics systems, replay systems, and other production infrastructure (video switchers, audio mixers, etc.).
• Understanding of 2110, AES67, NDI, SRT, RTMP, and other video and audio streaming formats.
• Familiarity with system-level troubleshooting of Windows or Linux operating systems.

Preferred Qualifications:

• Detail-oriented and resourceful with a desire to learn.
• Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.
• Video and audio signal flow troubleshooting experience.
• Network or IT-related troubleshooting and familiarity with tools like Puppet, Wireshark, PowerShell
• Experience evaluating new products or technologies and making recommendations for implementation

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].