Engineer - Data Centre Operations

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

ENGINEER - INFRA OPS - DATA CENTER OPS - JOB DESCRIPTION
JOB TITLE: Engineer - Data Center Operations
1. Role Purpose (1–3 lines): Supports day-to-day data center operational tasks including monitoring, basic troubleshooting, hardware handling, and operational hygiene to ensure stable infrastructure availability. Executes operational runbooks, performs routine checks, and escalates issues timely for resolution.

2. Key Responsibilities:
• Perform daily DC floor checks, physical inspection, basic server/network hardware handling and routine operational hygiene activities.
• Support infrastructure monitoring, alert triage and L1 troubleshooting to ensure uptime and SLA adherence.
• Execute standard operating procedures, runbooks, backup/restore procedures, access control processes and maintenance activities.
• Maintain asset logs, incident records, change documentation and operational reporting.
• Coordinate with senior engineers during planned changes, maintenance windows and incident restoration.
• Ensure compliance to DC operational standards, safety, security, and audit guidelines.

3. Key Performance Indicators (KPIs):
• Incident first response SLA adherence
• Accuracy and completeness of operational logs / documentation
• Monitoring alert handling accuracy ratio
• Audit/Compliance adherence scores (DC physical + process)
• Escalation quality (right routing / timeliness)
• Uptime contribution of DC infrastructure
• Leadership/Behavioral competencies: Quality of Work, External Focus, Ownership, Communication Skills, Problem Solving, Proactiveness, Collaboration, Expertise and Training & Development
4. Certifications: (Can be filled at the time of hiring)
5. Qualifications & Experience:
• Degree: Graduate / Technical Degree in Engineering, preferably in Computer Science, Electronics, Telecommunications, or Information Technology.
• Years of experience: 3 to 5 years
• Relevant experience: (to be filled by CBTS)
6. Key Interfaces:
• Internal: Collaborates with DC Operations, Network Operations, Infra Ops L2/L3 teams, Security Ops, and Service Delivery teams for issue triage, log updates, operational coordination, and escalations.
• External: Coordinates with data center facility partners, hardware OEMs, support vendors, and maintenance service providers for ticket escalation, spares coordination, and onsite support enablement.

7. Compensation & Benefits:
• Salary paygrade (ex: paygrade 3/4/5 etc) (U.S. Only):
• Bonus/incentive eligibility:
• ERC USE ONLY:
• EEO Category (U.S. Only):
• Exemption Status:
• FLSA Exemption Category (U.S. Exempt Only):
• PeopleSoft HCM Manager Level (HT Only):
• Workers Compensation Code (U.S. Only):
• NOC Code (Canada Only):

8. Legal & Compliance: CBTS is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.
All employment offers are contingent upon successful completion of background verification and compliance with applicable laws and company policies.
  

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.