Warranty & VAVE Program Lead

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:
KEY JOB RESPONSIBILITIES:

• Obtain customer's warranty data from portals and update/maintain warranty database.
• Interpret customer verbatim and assign preliminary root cause, analyze results using pivot table to understand trends and identify top concerns.
• Call Dealers to understand failure modes and customer concerns at the time of repair and maintain log.
• Request warranty return parts, track and document all returns.
• Lead CFT and support cross functional communication of assigned task to establish root cause.
• Lead cross functional teams to implement containment and corrective actions, and track break points to verify effectiveness.
• Understanding of dimensioning and tolerancing (GD+T), DVP&R, DFMEA, PFMEA, APQP, 8D, 5 Phase.
• Able to independently design vehicle simulation experiments to reproduce failure modes.
• Track all customer Quality failures and establish communication with plant Liaisons to monitor vehicle build quality, track routine audits to proactively detect potential warranty spikes.
• Prepare detailed presentations for both Internal Management and Customers with insightful data analysis and warranty return findings.
• New Business quotes review, warranty data for similar parts and note any areas of concern.
• Establish and maintain Technical Factors for all warranty cost sharing. Record and analyze all warranty deductions, ensure appropriate Technical Factors are applied and dispute incorrect transactions.
• Research, recommend, implement and administer new and/or existing warranty processes.
• Schedule and lead regular VA/VE workshops and report progress to customers regularly. Perform Benchmarking activities.
• Ensure compliance and enforcement of Customer Specific Requirements, QMS (IATF16949), Health and Safety (ISO 45001), EMS (ISO14001), and security (PIP) requirements.
• Ensure, with the cooperation of other Co-Ex-Tec departments and Corporate that the division achieves and maintains the highest possible Customer rating for satisfaction; strive for zero defects in all areas of the business.
• Ensure enforcement of Customer Specific Requirements and Quality Management System (IATF16949) without compromising either Co-Ex-Tec or its Customers.
• Promote and comply with health, safety, and environmental standards, safe operating procedures, good housekeeping practices and the observance of protective equipment requirements at all times.
• Initiate and/or participate in continuous improvement activities. Follow all work cell/and or department standardized work instructions/procedures.
• Attend authorized training in order to develop and/or maintain relevant job-related knowledge, techniques, skills, and/or certification.
• May be required to carry out job duties and responsibilities in a work environment that may include, but is not limited to, varying levels of noise and/or temperature.
• Any other reasonable duties as requested by Management

QUALITICATIONS & SKILLS:

• Post-Secondary Degree in Engineering or related field preferred or strong technical background.
• Product design training (3 - 5 years of diversified design experience) or equivalent work experience.
• 2 - 3 years minimum experience in the automotive industry.
• Able to work alone with minimal supervision.
• Well-developed communication, organizational, interpersonal and analytical abilities
• Sound computer skills, including knowledge of software in current use
• Understanding of lean manufacturing, an asset

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Exteriors